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Travel · head to head

Amadeus Selling Platform Connect vs Egencia

Amadeus Selling Platform Connect logo

Amadeus Selling Platform Connect

Travel

Browser based agent booking desktop on the Amadeus GDS

From
On request
Rated
-
Full reviewWebsite
Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amadeus Selling Platform Connect the desktop is inseparable from the Amadeus GDS agreement, so the software cannot be evaluated or bought on its own merits and switching means changing content supplier, incentive income and consultant training at once.; Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • They diverge on capability: Amadeus Selling Platform Connect covers Graphical PNR management, Egencia covers Policy and approval engine.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Amadeus Selling Platform Connect and Egencia actually diverge.

Attributes where Amadeus Selling Platform Connect and Egencia differ
AttributeAmadeus Selling Platform ConnectEgencia
PlatformsWebWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amadeus Selling Platform Connect

  • Graphical PNR management
  • Cryptic command line
  • Air availability and fare display
  • NDC content
  • Hotel and car booking
  • Ticketing and revalidation
  • Queues and office profiles
  • Smart Keys and scripting

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

What people use each for

The jobs each tool is most often brought in to do.

Amadeus Selling Platform Connect

  • A travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketingnot Egencia
  • A consolidator issuing tickets on behalf of sub agents that needs shared queues and office profilesnot Egencia
  • An airline city ticket office selling and reissuing tickets directly to walk in customersnot Egencia
  • A leisure agency moving consultants off cryptic entries without losing access to the command line for complex faresnot Egencia

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Amadeus Selling Platform Connect
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Amadeus Selling Platform Connect
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Amadeus Selling Platform Connect
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Amadeus Selling Platform Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amadeus Selling Platform Connect

  • The desktop is inseparable from the Amadeus GDS agreement, so the software cannot be evaluated or bought on its own merits and switching means changing content supplier, incentive income and consultant training at once.
  • Segment incentive agreements carry minimum volume commitments, and agencies that shift traffic to direct airline NDC links or a second GDS can trigger shortfall clawbacks that dwarf any software saving.
  • The graphical layer does not cover every function, so experienced agents still drop into cryptic entries for reissues, complex fare builds and queue work, which keeps the training burden high for new hires.
  • NDC content sits alongside legacy EDIFACT content rather than replacing it, so agents face two ways of booking the same airline with different servicing rules, and post booking changes on NDC orders are more limited.
  • It is a per agent desktop with no meaningful self service layer, so corporates cannot let travellers book directly and agencies must staff every transaction, which caps productivity in low value leisure bookings.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Pricing, plan by plan

Amadeus Selling Platform Connect

On request
  • Selling Platform Connect$undefined/year
    • Bundled with an Amadeus GDS content and productivity agreement
    • Commercials are segment incentives and minimum annual segment volumes
    • Ticketing authority and IATA or accreditation requirements apply

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Which should you pick?

Choose Amadeus Selling Platform Connect if

  • You need graphical pnr management.
  • You also want cryptic command line.
Amadeus Selling Platform Connect review

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Questions people ask

Is Amadeus Selling Platform Connect or Egencia better?
Neither clearly leads. Amadeus Selling Platform Connect starts at On request and Egencia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amadeus Selling Platform Connect or Egencia?
Amadeus Selling Platform Connect starts at On request and Egencia at On request.
Does Amadeus Selling Platform Connect or Egencia run on more platforms?
Amadeus Selling Platform Connect runs on Web. Egencia runs on Web, iOS, Android.
What is Amadeus Selling Platform Connect best used for?
Amadeus Selling Platform Connect is most often used for a travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketing, a consolidator issuing tickets on behalf of sub agents that needs shared queues and office profiles, an airline city ticket office selling and reissuing tickets directly to walk in customers, a leisure agency moving consultants off cryptic entries without losing access to the command line for complex fares. Of those, a travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketing and a consolidator issuing tickets on behalf of sub agents that needs shared queues and office profiles are not what Egencia is typically brought in for.
What can Amadeus Selling Platform Connect do that Egencia cannot?
Amadeus Selling Platform Connect covers Graphical PNR management, Cryptic command line, Air availability and fare display, NDC content. Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support.

Answered from the vendors’ own pages

Amadeus Selling Platform Connect: Can a corporate buy Selling Platform Connect directly?

Practically no. It is sold to accredited travel agencies and airline ticket offices as part of an Amadeus GDS agreement. Corporates buy a self booking tool such as Cytric or a TMC service instead.

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Amadeus Selling Platform Connect: Does it cost a per user licence fee?

Not usually. The commercial model is segment incentives paid to the agency against volume commitments, so the negotiation is about incentive rates and minimum segments, not seat price.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Amadeus Selling Platform Connect: Does it support NDC?

Yes, airline NDC offers are retrieved through Amadeus Travel API and shown alongside EDIFACT content, but servicing rules for NDC orders differ and not every airline exposes the same change and refund functions.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

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