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Travel · head to head

TicketingHub vs TrustYou

TicketingHub logo

TicketingHub

Travel

Ticketing and booking for tours and attractions with no subscription, only a percentage per booking

From
On request
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: TicketingHub the 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: TicketingHub covers No monthly fee, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which TicketingHub and TrustYou actually diverge.

Attributes where TicketingHub and TrustYou differ
AttributeTicketingHubTrustYou
Pricing modelPer booking, 3 per cent of booking valuequote
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in TicketingHub

  • No monthly fee
  • Ticket scanning
  • Walk-up sales
  • Booking widget
  • OTA connections
  • Session and capacity management
  • Reporting
  • Multi-currency and language

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

TicketingHub

  • A seasonal walking tour company that closes for four winter months and refuses to pay a subscription through themnot TrustYou
  • A small attraction wanting door scanning and online booking in one systemnot TrustYou
  • A transport operator selling timed boarding tickets with capacity limitsnot TrustYou
  • A new experience business unwilling to commit to fixed software cost before it has volumenot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot TicketingHub
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot TicketingHub
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot TicketingHub
  • A chain standardising review response so individual general managers are not writing replies ad hocnot TicketingHub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

TicketingHub

  • The 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.
  • At meaningful volume the model is expensive: a hundred thousand pounds of ticket revenue costs three thousand pounds a year, well above what a subscription platform with a lower booking fee would charge.
  • The 3 per cent excludes card processing, so the total take on each ticket is materially higher than the headline rate implies.
  • Enterprise discounts exist but are negotiated privately, so the published price is not the price for anyone with scale and there is no way to benchmark what a good deal looks like.
  • The product is a ticketing engine rather than an operations platform, with limited resource scheduling, customer relationship tooling and reseller management compared with the larger competitors.

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

TicketingHub

On request
  • Standard$undefined/month
    • No monthly fee and no setup fee
    • 3% taken on every successful booking
    • Applies to website, OTA, card, cash and walk-up sales

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose TicketingHub if

  • You need no monthly fee.
  • You work on Web, iOS, Android.
  • You also want ticket scanning.
TicketingHub review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is TicketingHub or TrustYou better?
Neither clearly leads. TicketingHub starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, TicketingHub or TrustYou?
TicketingHub starts at On request and TrustYou at On request.
Does TicketingHub or TrustYou run on more platforms?
TicketingHub runs on Web, iOS, Android. TrustYou runs on Web.
What is TicketingHub best used for?
TicketingHub is most often used for a seasonal walking tour company that closes for four winter months and refuses to pay a subscription through them, a small attraction wanting door scanning and online booking in one system, a transport operator selling timed boarding tickets with capacity limits, a new experience business unwilling to commit to fixed software cost before it has volume. Of those, a seasonal walking tour company that closes for four winter months and refuses to pay a subscription through them and a small attraction wanting door scanning and online booking in one system are not what TrustYou is typically brought in for.
What can TicketingHub do that TrustYou cannot?
TicketingHub covers No monthly fee, Ticket scanning, Walk-up sales, Booking widget. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

TicketingHub: What does TicketingHub cost?

There is no subscription. It takes 3 per cent of every successful booking, plus your card processing separately.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

TicketingHub: Does the 3 per cent apply to cash sales?

Yes. It applies across the board, including cash and in-person walk-up sales entered into the system, which is the detail most operators overlook.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

TicketingHub: At what volume does a subscription platform become cheaper?

Roughly once ticket revenue passes about fifty thousand pounds a year, where 3 per cent begins to exceed a typical monthly subscription plus a lower booking fee.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

TicketingHub: Can I negotiate the rate?

Yes for high volume. Enterprise rates are available but are not published, so you will need to ask directly.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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