Travel · head to head
Duetto vs Egencia
Duetto
Travel
Cloud revenue management for hotels, casinos and multi-property groups
- From
- On request
- Rated
- -
Egencia
Travel
Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Duetto nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.; Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- They diverge on capability: Duetto covers Open pricing, Egencia covers Policy and approval engine.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Duetto and Egencia actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Duetto
- Open pricing
- Demand forecasting
- Group and business evaluation
- Guest value pricing
- Multi-property management
- Rate shopping integration
Only in Egencia
- Policy and approval engine
- Negotiated rate loading
- Traveller tracking
- Agent support
- Concur Expense integration
- AI booking assistant
What people use each for
The jobs each tool is most often brought in to do.
Duetto
- A casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alonenot Egencia
- A four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with themnot Egencia
- A management company standardising revenue strategy across twenty properties with central oversight and local overridenot Egencia
- A resort evaluating a large group enquiry against the transient demand it would displace on the same datesnot Egencia
Egencia
- A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Duetto
- A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Duetto
- A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Duetto
- An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Duetto
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Duetto
- Nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.
- Implementation is a project involving data cleansing, PMS integration and configuration, and properties routinely take months to reach useful output, during which the licence is already being paid.
- The system requires a trained revenue manager to interpret and act on recommendations; a hotel without that function will not get value and would be better served by a rules-based tool.
- Value depends on clean historical and segmentation data from the PMS, and properties with inconsistent rate coding or short history get weaker forecasts with no easy remedy.
- It is priced and scoped for upper-midscale and above, so independent hotels under about a hundred rooms are typically outside the economic range regardless of how sophisticated their pricing needs are.
Egencia
- Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
- Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
- Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
- Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.
Pricing, plan by plan
Duetto
On request- Duetto$undefined/year
- Pricing and forecasting applications
- Group and business evaluation
- Multi-property portfolio management
Egencia
On request- Egencia$undefined/year
- Per-transaction booking fees, online and offline rates differ
- Optional annual platform or management fee
- Implementation and rate loading charges
Which should you pick?
Choose Egencia if
- You need policy and approval engine.
- You work on Web, iOS, Android.
- You also want negotiated rate loading.
Questions people ask
- Is Duetto or Egencia better?
- Neither clearly leads. Duetto starts at On request and Egencia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Duetto or Egencia?
- Duetto starts at On request and Egencia at On request.
- Does Duetto or Egencia run on more platforms?
- Duetto runs on Web. Egencia runs on Web, iOS, Android.
- What is Duetto best used for?
- Duetto is most often used for a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone, a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them, a management company standardising revenue strategy across twenty properties with central oversight and local override, a resort evaluating a large group enquiry against the transient demand it would displace on the same dates. Of those, a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone and a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them are not what Egencia is typically brought in for.
- What can Duetto do that Egencia cannot?
- Duetto covers Open pricing, Demand forecasting, Group and business evaluation, Guest value pricing. Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support.
Answered from the vendors’ own pages
Duetto: How much does Duetto cost?
Not published. Expect a per property annual licence scaled by room count, plus implementation, on a multi-year contract.
Egencia: Is Egencia still sold under its own name?
Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.
Duetto: What is open pricing?
Yielding each segment, channel and room type independently rather than moving one best available rate and deriving everything else from it.
Egencia: How is it different from Amex GBT itself?
Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.
Duetto: Is it worth it for a small independent hotel?
Usually not. Below roughly a hundred rooms, and without a dedicated revenue manager, a simpler rules-based pricing tool is a better fit.
Egencia: Does it replace an expense system?
No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.
Duetto: How long does implementation take?
Months rather than weeks, driven mostly by PMS data quality and rate code cleanup.
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