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Travel · head to head

Egencia vs Travelport Smartpoint

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
Travelport Smartpoint logo

Travelport Smartpoint

Travel

Travelport GDS booking desktop for travel agents, now on version 12

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • They diverge on capability: Egencia covers Policy and approval engine, Travelport Smartpoint covers Graphical and cryptic modes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and Travelport Smartpoint actually diverge.

Attributes where Egencia and Travelport Smartpoint differ
AttributeEgenciaTravelport Smartpoint
PlatformsWeb, iOS, AndroidWindows, Web

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in Travelport Smartpoint

  • Graphical and cryptic modes
  • Multi-GDS content
  • Smartpoint Cloud
  • Automation scripting
  • Marketplace distribution
  • Queue and PNR management

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Travelport Smartpoint
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Travelport Smartpoint
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Travelport Smartpoint
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Travelport Smartpoint

Travelport Smartpoint

  • A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot Egencia
  • A TMC running mixed cryptic and graphical booking teams on one workspacenot Egencia
  • An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not Egencia
  • A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Travelport Smartpoint

  • Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
  • Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
  • It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
  • Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Travelport Smartpoint

On request
  • Travelport Smartpoint$undefined/year
    • Usually bundled into a GDS segment agreement
    • Distribution and version entitlement managed per country via the Marketplace
    • Segment incentive payments to the agency

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose Travelport Smartpoint if

  • You need graphical and cryptic modes.
  • You work on Windows, Web.
  • You also want multi-gds content.
Travelport Smartpoint review

Questions people ask

Is Egencia or Travelport Smartpoint better?
Neither clearly leads. Egencia starts at On request and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or Travelport Smartpoint?
Egencia starts at On request and Travelport Smartpoint at On request.
Does Egencia or Travelport Smartpoint run on more platforms?
Egencia runs on Web, iOS, Android. Travelport Smartpoint runs on Windows, Web.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Travelport Smartpoint is typically brought in for.
What can Egencia do that Travelport Smartpoint cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?

Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Travelport Smartpoint: What happened to older Smartpoint versions?

Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

Travelport Smartpoint: Is there a browser version?

Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.

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