Egenciavs
TravelPerk
TravelPerk: If you want no minimum spend and a lighter contract for a smaller travel programme
Egencia
Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes
As of 1 September 2026, Egencia's pricing is not published; the vendor quotes on request. A managed corporate travel programme with its own booking tool, now run inside American Express Global Business Travel. Softwr lists it under Travel. Egencia is made by American Express Global Business Travel, available on Web, iOS, Android.
Overview
What Egencia does
Egencia is an online booking tool wrapped in a managed travel programme: policy configuration, approval workflows, negotiated rate loading, duty of care reporting and agent support for the bookings the tool cannot complete. It covers air, hotel, car and rail, integrates to expense systems and pushes traveller tracking data to risk providers. The fact that changes a shortlist is ownership. Expedia sold Egencia to American Express Global Business Travel in 2021, and Amex GBT kept the brand rather than folding it in. Egencia now serves as the more self-service, lower-touch tier of the same group, with GBT content and supplier deals behind it, and since 2026 an integration to SAP Concur Expense plus an AI booking assistant. Buyers should treat Egencia and Amex GBT as two service levels from one supplier, and price them against each other rather than assuming they are independent bids. It suits organisations with a few hundred to a few thousand travellers who want negotiated content and consolidated reporting without the cost of a high-touch programme. The trade-off is the usual managed-TMC one: transaction fees, offline touch fees for complex itineraries, and a contract that assumes your bookings stay inside the tool.
What people use it for
- A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMC
- A finance team standardising on SAP Concur that wants booking data pre-populating expense reports
- A multi-country employer needing consolidated duty of care reporting on where staff are travelling
- An organisation moving off a regional TMC and wanting one supplier across Europe and North America
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Egencia.
- Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
- Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
- Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
- Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.
Cross-shopped
What people choose instead of Egencia
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- EgenciavsNavan
Navan: If you want travel and card-based expense in one product rather than two contracts
- EgenciavsSAP Concur
SAP Concur: If your priority is expense and you want travel bolted onto it
Pricing
What Egencia costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Egencia
On request
- Per-transaction booking fees, online and offline rates differ
- Optional annual platform or management fee
- Implementation and rate loading charges
- Fees vary by country and region of the booking
Capabilities
Features
Policy and approval engine
Rules by traveller group, trip cost, class and destination with pre-trip approval
Negotiated rate loading
Client-specific air, hotel and car rates alongside GBT and public content
Traveller tracking
Trip data feeds for duty of care and risk provider integration
Agent support
Phone, chat and email agents for exchanges and complex itineraries
Concur Expense integration
Booking data passed into SAP Concur to pre-populate expense reports
AI booking assistant
Conversational search and booking, with pilots in Google Chat and Microsoft Teams
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Egencia still sold under its own name?
Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.
How is it different from Amex GBT itself?
Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.
Does it replace an expense system?
No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.
Keep looking
Where to go from Egencia
- Egencia alternativesEvery product people weigh against it
- Egencia pricingPlans, floors and what the tiers exclude
- Egencia badgesWhich rules it meets, and the figure behind each
- All Travel softwareThe full category
- Best Travel softwareThe shortlist, and how it was cut
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Softwr does not host reviews and shows no star rating for Egencia, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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