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Acquire vs Bold360

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire no pricing published on website; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
  • They diverge on capability: Acquire covers Live chat, Bold360 covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and Bold360 actually diverge.

Attributes where Acquire and Bold360 differ
AttributeAcquireBold360
Starting price$50/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android
Founded20152005

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • Screen sharing
  • Zendesk
  • HubSpot
  • Slack
  • Microsoft Dynamics

Only in Bold360

  • Live chat messaging
  • Email support
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support
  • IOS support

Both cover

  • AI chatbots
  • Knowledge base
  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Bold360
  • Omnichannel support across chat, SMS, email and voicenot Bold360
  • Video and cobrowsing sessions with customersnot Bold360
  • Routing and SLAs across a support queuenot Bold360
  • Call deflection from phone into digital channelsnot Bold360

Bold360

  • Customer engagementnot Acquire
  • Lead generationnot Acquire
  • Customer supportnot Acquire
  • Sales automationnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Questions people ask

Is Acquire or Bold360 better?
Neither clearly leads. Acquire starts at $50/month and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Bold360?
Acquire starts at $50/month and Bold360 at On request.
Does Acquire or Bold360 run on more platforms?
Acquire runs on Web, Ios, Android. Bold360 runs on Web, Mobile app, IOS, Android.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Bold360 is typically brought in for.
What can Acquire do that Bold360 cannot?
Acquire covers Live chat, Co-browsing, Video chat, Screen sharing. Bold360 covers Live chat messaging, Email support, IBM Watson, API. Both handle AI chatbots, Knowledge base, Salesforce, Web support.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
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