Live Chat & Chatbots · head to head
Bold360 vs Acquire
B
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
The short version
- Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Acquire pricing is not published on any tier
- They diverge on capability: Bold360 covers Live chat messaging, Acquire covers Live chat.
Where they differ
Only the attributes on which Bold360 and Acquire actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bold360
- Live chat messaging
- Email support
- IBM Watson
- API
- Webhooks
- Mobile app support
- IOS support
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- Screen sharing
- Zendesk
- HubSpot
- Slack
- Microsoft Dynamics
Both cover
- AI chatbots
- Knowledge base
- Salesforce
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Bold360
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Acquire
- Live chat and messaging on a website or appnot Bold360
- Omnichannel support across chat, SMS, email and voicenot Bold360
- Video and cobrowsing sessions with customersnot Bold360
- Routing and SLAs across a support queuenot Bold360
- Call deflection from phone into digital channelsnot Bold360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Bold360 or Acquire better?
- Neither clearly leads. Bold360 starts at On request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bold360 or Acquire?
- Bold360 starts at On request and Acquire at $50/month.
- Does Bold360 or Acquire run on more platforms?
- Bold360 runs on Web, Mobile app, IOS, Android. Acquire runs on Web, Ios, Android.
- What is Bold360 best used for?
- Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
- What can Bold360 do that Acquire cannot?
- Bold360 covers Live chat messaging, Email support, IBM Watson, API. Acquire covers Live chat, Co-browsing, Video chat, Screen sharing. Both handle AI chatbots, Knowledge base, Salesforce, Web support.