Softwr

Software · head to head

Bold360 vs LivePerson

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Bold360 covers Live chat messaging, LivePerson covers Live chat.

Where they differ

Only the attributes on which Bold360 and LivePerson actually diverge.

Attributes where Bold360 and LivePerson differ
AttributeBold360LivePerson
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile app, IOS, Android, Messaging apps
Founded20051995

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • IBM Watson
  • API

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Slack
  • Messaging apps support

Both cover

  • Salesforce
  • Webhooks
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Bold360
  • Routing customer conversations between bots and human agentsnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Bold360 or LivePerson better?
Neither clearly leads. Bold360 starts at On request and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or LivePerson?
Bold360 starts at On request and LivePerson at On request.
Does Bold360 or LivePerson run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what LivePerson is typically brought in for.
What can Bold360 do that LivePerson cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Salesforce, Webhooks, Web support, Mobile app support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bold360

More on LivePerson

Keep looking

Other head to heads