Software · head to head
Bold360 vs Botpress
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Botpress has a free tier, so it costs nothing to try first.
- Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: Bold360 covers Live chat messaging, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which Bold360 and Botpress actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- Salesforce
- IBM Watson
- API
- Webhooks
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Slack
- Teams
- Messenger
What people use each for
The jobs each tool is most often brought in to do.
Bold360
- Customer engagementnot Botpress
- Lead generationnot Botpress
- Customer supportnot Botpress
- Sales automationnot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Bold360
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Bold360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is Bold360 or Botpress better?
- Neither clearly leads. Bold360 starts at On request and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bold360 or Botpress?
- Botpress has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Botpress.
- Does Bold360 or Botpress run on more platforms?
- Bold360 runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use Botpress for free?
- Yes. Botpress has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Bold360 best used for?
- Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Botpress is typically brought in for.
- What can Bold360 do that Botpress cannot?
- Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.