Softwr

Software · head to head

Bold360 vs Smartsupp

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Bold360 covers AI chatbots, Smartsupp covers Co-browsing.

Where they differ

Only the attributes on which Bold360 and Smartsupp actually diverge.

Attributes where Bold360 and Smartsupp differ
AttributeBold360Smartsupp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
Founded20052012

Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • Webhooks

Only in Smartsupp

  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack

Both cover

  • Live chat messaging
  • API
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Bold360 if

  • You need ai chatbots.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Choose Smartsupp if

  • You need co-browsing.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor tracking.
Smartsupp review

Questions people ask

Is Bold360 or Smartsupp better?
Neither clearly leads. Bold360 starts at On request and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Smartsupp.
Does Bold360 or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can Bold360 do that Smartsupp cannot?
Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Smartsupp covers Co-browsing, Visitor tracking, Heatmaps, Shopify. Both handle Live chat messaging, API, Web support, Mobile app support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bold360

More on Smartsupp

Keep looking

Other head to heads