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Live Chat & Chatbots · head to head

Bold360 vs Salesforce Service Cloud Chat

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat & Chatbots

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Bold360 covers AI chatbots, Salesforce Service Cloud Chat covers CRM integration.

Where they differ

Only the attributes on which Bold360 and Salesforce Service Cloud Chat actually diverge.

Attributes where Bold360 and Salesforce Service Cloud Chat differ
AttributeBold360Salesforce Service Cloud Chat
Starting priceOn request$25/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile apps
Founded20051999

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in Salesforce Service Cloud Chat

  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Slack
  • Gmail
  • Microsoft Teams

Both cover

  • Live chat messaging
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Salesforce Service Cloud Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Bold360 if

  • You need ai chatbots.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Choose Salesforce Service Cloud Chat if

  • You need crm integration.
  • You work on Web, Mobile apps.
  • You also want agent desktop integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Bold360 or Salesforce Service Cloud Chat better?
Neither clearly leads. Bold360 starts at On request and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Salesforce Service Cloud Chat?
Bold360 starts at On request and Salesforce Service Cloud Chat at $25/month.
Does Bold360 or Salesforce Service Cloud Chat run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Salesforce Service Cloud Chat runs on Web, Mobile apps.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation.
What can Bold360 do that Salesforce Service Cloud Chat cannot?
Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Salesforce Service Cloud Chat covers CRM integration, Agent desktop integration, Visitor tracking, Salesforce ecosystem. Both handle Live chat messaging, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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Related pages

More on Bold360

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