Softwr

Live Chat · head to head

Bold360 vs Microsoft Dynamics 365 Chat

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Bold360 covers Live chat messaging, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Bold360 and Microsoft Dynamics 365 Chat differ
AttributeBold360Microsoft Dynamics 365 Chat
Founded20051975

Identical on both: starting price (On request), pricing model (subscription), free tier (No), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

Both cover

  • Email support
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Microsoft Dynamics 365 Chat
  • Lead generationnot Microsoft Dynamics 365 Chat
  • Customer supportnot Microsoft Dynamics 365 Chat
  • Sales automationnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Bold360
  • Multi-channel customer engagementnot Bold360
  • AI-powered customer conversationsnot Bold360
  • Enterprise customer service automationnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Bold360 or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Bold360 starts at On request and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Microsoft Dynamics 365 Chat?
Bold360 starts at On request and Microsoft Dynamics 365 Chat at On request.
Does Bold360 or Microsoft Dynamics 365 Chat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Bold360 do that Microsoft Dynamics 365 Chat cannot?
Bold360 covers Live chat messaging, AI chatbots, Knowledge base, Salesforce. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Social media integration, Outlook. Both handle Email support, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Share

Related pages

More on Bold360

More on Microsoft Dynamics 365 Chat

Keep looking

Other head to heads