Live Chat & Chatbots · head to head
Bold360 vs Capacity
B
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
Capacity
Live Chat & Chatbots
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Bold360 covers Live chat messaging, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Bold360 and Capacity actually diverge.
Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- IBM Watson
- API
- Webhooks
- Mobile app support
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Zendesk
- Slack
- ServiceNow
- Mobile support
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Bold360
- Customer engagementnot Capacity
- Lead generationnot Capacity
- Customer supportnot Capacity
- Sales automationnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Bold360
- AI agents answering across chat, voice, email and SMSnot Bold360
- Real-time assistance for human agents on a callnot Bold360
- Automating multi-step support workflowsnot Bold360
- Regulated support environments needing the HIPAA packagenot Bold360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Bold360 or Capacity better?
- Neither clearly leads. Bold360 starts at On request and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bold360 or Capacity?
- Bold360 starts at On request and Capacity at On request.
- Does Bold360 or Capacity run on more platforms?
- Bold360 runs on Web, Mobile app, IOS, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- What is Bold360 best used for?
- Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Capacity is typically brought in for.
- What can Bold360 do that Capacity cannot?
- Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Web support.