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Software · head to head

Affinity vs SugarCRM

Affinity logo

Affinity

Software

Relationship intelligence platform for professionals

From
$49/month
Rated
-
SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-

The short version

  • Each has a real cost: Affinity built specifically for private capital firms, so it is not a general purpose CRM; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Affinity covers Deal tracking, SugarCRM covers Sales pipeline.

Where they differ

Only the attributes on which Affinity and SugarCRM actually diverge.

Attributes where Affinity and SugarCRM differ
AttributeAffinitySugarCRM
Starting price$49/month$40/month
PlatformsWebWeb, Ios, Android
Founded20132004

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity

  • Deal tracking
  • Intelligence engine
  • Relationship mapping
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn
  • Crunchbase

Only in SugarCRM

  • Sales pipeline
  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce
  • HubSpot

Both cover

  • Contact management
  • SOC2
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Affinity

  • Deal sourcing and pipeline management for venture capital and private equitynot SugarCRM
  • Automatic capture of email and meeting activity into relationship recordsnot SugarCRM
  • Finding warm introductions through existing relationship networksnot SugarCRM
  • Investor relations and fundraising trackingnot SugarCRM
  • Portfolio company support and reportingnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Affinity
  • Managing accounts, opportunities and customer history at mid market scalenot Affinity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity

  • Built specifically for private capital firms, so it is not a general purpose CRM
  • Pricing is not published and requires a demo

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Affinity

$49/month
  • Pro$49/month
    • Contact management
    • Deal tracking
    • Intelligence
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced customization
    • Dedicated support

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Affinity if

  • You need deal tracking.
  • You also want intelligence engine.

Choose SugarCRM if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want lead management.

Questions people ask

Is Affinity or SugarCRM better?
Neither clearly leads. Affinity starts at $49/month and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity or SugarCRM?
Affinity starts at $49/month and SugarCRM at $40/month.
Does Affinity or SugarCRM run on more platforms?
Affinity runs on Web. SugarCRM runs on Web, Ios, Android.
What is Affinity best used for?
Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what SugarCRM is typically brought in for.
What can Affinity do that SugarCRM cannot?
Affinity covers Deal tracking, Intelligence engine, Relationship mapping, Integration aggregation. SugarCRM covers Sales pipeline, Lead management, Marketing automation, Customer service. Both handle Contact management, SOC2, GDPR, Cloud deployment.

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