Softwr

Software · head to head

SugarCRM vs Vtiger

SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite
Vtiger logo

Vtiger

Software

Open source CRM for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vtiger has a free tier, so it costs nothing to try first.
  • Each has a real cost: SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • They diverge on capability: SugarCRM covers Lead management, Vtiger covers Service desk.

Where they differ

Only the attributes on which SugarCRM and Vtiger actually diverge.

Attributes where SugarCRM and Vtiger differ
AttributeSugarCRMVtiger
Starting price$40/monthFree
Free tierNoYes

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2004).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SugarCRM

  • Lead management
  • Customer service
  • Salesforce
  • HubSpot
  • Microsoft 365
  • SOC2
  • ISO27001

Only in Vtiger

  • Service desk
  • API access
  • Google Drive
  • Multiple languages language support

Both cover

  • Contact management
  • Sales pipeline
  • Marketing automation
  • Reporting
  • Mobile app
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SugarCRM

  • CRM for sales, marketing and service teamsnot Vtiger
  • Managing accounts, opportunities and customer history at mid market scalenot Vtiger

Vtiger

  • Small team CRM with tiered per-user pricing as needs grownot SugarCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Vtiger

  • Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • One Growth plan is limited to 15 users
  • Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30

Pricing, plan by plan

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Vtiger

Free
  • FreeFree
    • Contact management
    • Basic CRM
  • Professional$10/month
    • Everything in Free
    • Sales automation
    • Service management
  • Enterprise$30/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want customer service.
SugarCRM review

Choose Vtiger if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want api access.
Vtiger review

Questions people ask

Is SugarCRM or Vtiger better?
Neither clearly leads. SugarCRM starts at $40/month and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SugarCRM or Vtiger?
Vtiger has a free tier; the other does not. Paid plans start at $40/month for SugarCRM and Free for Vtiger.
Does SugarCRM or Vtiger run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Vtiger for free?
Yes. Vtiger has a free tier, so you can try it without paying. SugarCRM starts at $40/month.
What is SugarCRM best used for?
SugarCRM is most often used for crm for sales, marketing and service teams, managing accounts, opportunities and customer history at mid market scale. Of those, crm for sales, marketing and service teams and managing accounts, opportunities and customer history at mid market scale are not what Vtiger is typically brought in for.
What can SugarCRM do that Vtiger cannot?
SugarCRM covers Lead management, Customer service, Salesforce, HubSpot. Vtiger covers Service desk, API access, Google Drive, Multiple languages language support. Both handle Contact management, Sales pipeline, Marketing automation, Reporting.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on SugarCRM

More on Vtiger

Keep looking

Other head to heads