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CRM · head to head

SugarCRM vs Vtiger

SugarCRM logo

SugarCRM

CRM

Customer relationship software for your business

From
$59/month
Rated
-
Full reviewWebsite
Vtiger logo

Vtiger

CRM

Open source CRM for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vtiger has a free tier, so it costs nothing to try first.
  • Each has a real cost: SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • They diverge on capability: SugarCRM covers Lead management, Vtiger covers Service desk.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SugarCRM and Vtiger actually diverge.

Attributes where SugarCRM and Vtiger differ
AttributeSugarCRMVtiger
Starting price$59/monthFree
Free tierNoYes

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM), founded (2004).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SugarCRM

  • Lead management
  • Customer service
  • Salesforce
  • HubSpot
  • Microsoft 365
  • SOC2
  • ISO27001

Only in Vtiger

  • Service desk
  • API access
  • Google Drive
  • Multiple languages language support

Both cover

  • Contact management
  • Sales pipeline
  • Marketing automation
  • Reporting
  • Mobile app
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SugarCRM

  • CRM for sales, marketing and service teamsnot Vtiger
  • Managing accounts, opportunities and customer history at mid market scalenot Vtiger

Vtiger

  • Sales CRM and pipeline managementnot SugarCRM
  • Marketing automation and email campaignsnot SugarCRM
  • Help desk and customer supportnot SugarCRM
  • Project managementnot SugarCRM
  • Time tracking and billingnot SugarCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Vtiger

  • Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • One Growth plan is limited to 15 users
  • Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30

Pricing, plan by plan

SugarCRM

$59/month
  • Standard$59/month
    • Accounts management
    • Lead tracking
    • Quotes
  • Advanced$85/month
    • Mail and calendar integration
    • Case management
    • Sugar Intelligence
  • Premier$135/month
    • Geo mapping
    • Enhanced storage 2x
    • LinkedIn connector

Vtiger

Free
  • One PilotFree
    • Up to 10 users
    • Up to 3,000 records
    • Contact management
  • One Growth$12/month
    • Standard User: $12 per user per month
    • Up to 15 users
    • Up to 100,000 records
  • One Professional$30/month
    • Standard User: $30 per user per month
    • Single App User: $20 per user per month
    • Marked as Popular tier
  • One Enterprise$42/month
    • Standard User: $42 per user per month
    • Single App User: $30 per user per month

Which should you pick?

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want customer service.
SugarCRM review

Choose Vtiger if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want api access.
Vtiger review

Questions people ask

Is SugarCRM or Vtiger better?
Neither clearly leads. SugarCRM starts at $59/month and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SugarCRM or Vtiger?
Vtiger has a free tier; the other does not. Paid plans start at $59/month for SugarCRM and Free for Vtiger.
Does SugarCRM or Vtiger run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Vtiger for free?
Yes. Vtiger has a free tier, so you can try it without paying. SugarCRM starts at $59/month.
What is SugarCRM best used for?
SugarCRM is most often used for crm for sales, marketing and service teams, managing accounts, opportunities and customer history at mid market scale. Of those, crm for sales, marketing and service teams and managing accounts, opportunities and customer history at mid market scale are not what Vtiger is typically brought in for.
What can SugarCRM do that Vtiger cannot?
SugarCRM covers Lead management, Customer service, Salesforce, HubSpot. Vtiger covers Service desk, API access, Google Drive, Multiple languages language support. Both handle Contact management, Sales pipeline, Marketing automation, Reporting.

Answered from the vendors’ own pages

SugarCRM: How much does SugarCRM cost?

SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.

Source
Vtiger: How much does Vtiger One Growth plan cost?

Vtiger One Growth costs $12 USD per standard user per month and supports up to 15 users with 100,000 records. Yearly billing saves up to 34% compared to monthly billing.

Source
SugarCRM: What is included in the Advanced plan?

The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.

Source
Vtiger: What user types does Vtiger offer?

Vtiger offers Standard Users with full access to all apps and features, and Single App Users with full access to one app (Sales, Marketing, Help Desk, Projects, or Inventory) plus view-only access to others. Single App Users cost less than Standard Users across all paid tiers.

Source
SugarCRM: What distinguishes the Premier plan?

The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.

Source
Vtiger: What is included in Vtiger One Pilot free plan?

Vtiger One Pilot is free and supports up to 10 users with 3,000 records, including contact management, marketing automation with 1,000 emails monthly, help desk, project management, and sales pipeline features.

Source
Vtiger: What are the higher pricing tiers for Vtiger?

Vtiger offers One Professional ($30 per standard user or $20 per single app user monthly), One Enterprise ($42 per standard user or $30 per single app user monthly), and One AI ($50 per standard user or $38 per single app user monthly with new AI capabilities).

Source
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