SugarCRM

SugarCRM

Verified

Customer relationship software for your business

4.0(180,000 ratings)
1K+ users
32 views
Founded
2004
Starting Price
$40/month
Category
CRM & Sales
Last Updated
6/5/2026

Quick Overview

SugarCRM is a flexible, open-source CRM platform designed for businesses of all sizes. It offers sales automation, customer service, and marketing features with the flexibility to customize and extend capabilities.

4.0

Rating

1K+

Users

3

Platforms

Complete Guide to SugarCRM

Everything you need to know about SugarCRM to make an informed decision

What is SugarCRM?

SugarCRM is a comprehensive Sales automation solution designed for all industries professionals and teams. SugarCRM is a flexible, open-source CRM platform designed for businesses of all sizes. It offers sales automation, customer service, and marketing features with the flexibility to customize and extend capabilities.

This powerful software platform combines essential business functionality with user-friendly design, making it an ideal choice for organizations looking to streamline their Sales automation processes and enhance overall productivity.

Key Benefits of SugarCRM

SugarCRM delivers significant value through its comprehensive feature set and intuitive design:

  • Contact management - Enhanced contact management capabilities that drive efficiency
  • Sales pipeline - Enhanced sales pipeline capabilities that drive efficiency
  • Lead management - Enhanced lead management capabilities that drive efficiency
  • Marketing automation - Enhanced marketing automation capabilities that drive efficiency
  • Customer service - Enhanced customer service capabilities that drive efficiency

SugarCRM Features and Capabilities

SugarCRM offers a robust set of features designed to meet the demanding requirements of modern all industries operations.

Core Functionality

The platform's core features provide essential capabilities for daily operations:

  • Contact management
  • Sales pipeline
  • Lead management
  • Marketing automation
  • Customer service

Security and Compliance

SugarCRM prioritizes data security and regulatory compliance with advanced security features:

  • SOC2
  • GDPR
  • ISO27001

Integration Capabilities

SugarCRM seamlessly connects with popular business tools and platforms, enabling unified workflow management:

  • Salesforce integration for enhanced connectivity
  • HubSpot integration for enhanced connectivity
  • Slack integration for enhanced connectivity
  • Zapier integration for enhanced connectivity
  • Microsoft 365 integration for enhanced connectivity

These integrations ensure that SugarCRM fits naturally into existing technology stacks while providing additional functionality and data synchronization.

SugarCRM Pricing Structure

SugarCRM offers flexible pricing options designed to accommodate businesses of all sizes and requirements.

Paid Plans - Premium features and advanced capabilities are available starting from $40 per month, providing excellent value for growing businesses.

Available Pricing Tiers

SugarCRM offers multiple pricing tiers to match different organizational needs:

  • Professional Plan - $40/month
    • Sales automation
    • Contact management
  • Business Plan - $60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise Plan - $100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Platform Compatibility and Technical Requirements

SugarCRM is designed for maximum accessibility and can be used across multiple platforms and devices.

Supported Platforms: web, ios, android

This multi-platform support ensures that teams can access SugarCRM functionality regardless of their preferred operating system or device type.

Multi-Language Support

SugarCRM supports multiple languages to serve global teams effectively:

Available Languages: Multiple languages

Optimal Use Cases for SugarCRM

SugarCRM excels in various business scenarios and use cases:

  • Sales automation - Streamlined processes and enhanced efficiency
  • Marketing automation - Streamlined processes and enhanced efficiency
  • Customer service - Streamlined processes and enhanced efficiency

These use cases demonstrate SugarCRM's versatility and ability to adapt to different business requirements and operational needs.

How SugarCRM Compares to Alternatives

While there are several Sales automation solutions available in the market, SugarCRM distinguishes itself through its unique combination of features and user experience.

Popular alternatives include: Salesforce, HubSpot, Zoho CRM

However, SugarCRM offers distinct advantages in terms of feature completeness and user experience, making it a compelling choice for organizations evaluating their options.

Why SugarCRM is the Right Choice

SugarCRM represents an excellent solution for organizations seeking reliable Sales automation software. With an impressive 4/5 user rating, it has proven its value across diverse business environments.

Developed and maintained by SugarCRM Inc with a track record dating back to 2004, SugarCRM combines industry expertise with modern technology to deliver exceptional results.

The platform offers competitive pricing and comprehensive functionality suitable for small, medium, enterprise. Whether you're a startup looking for cost-effective solutions or an enterprise requiring advanced capabilities, SugarCRM provides the tools and scalability to support your growth.

Choose SugarCRM for its proven reliability, comprehensive feature set, and commitment to user success in the competitive Sales automation software market.

Supported Platforms

Web
Ios
Android

Related Categories

What is SugarCRM?

SugarCRM is a flexible, open-source CRM platform designed for businesses of all sizes. It offers sales automation, customer service, and marketing features with the flexibility to customize and extend capabilities.

Developed by SugarCRM Inc, founded in 2004 and headquartered in Atlanta, GA, SugarCRM has established itself as a popular crm & sales solution with 1K+ users.

Key Features of SugarCRM

Contact management

Contact management capability

Sales pipeline

Sales pipeline capability

Lead management

Lead management capability

Marketing automation

Marketing automation capability

Customer service

Customer service capability

Reporting

Reporting capability

Mobile app

Mobile app capability

Salesforce

Integration with Salesforce

HubSpot

Integration with HubSpot

Slack

Integration with Slack

Zapier

Integration with Zapier

Microsoft 365

Integration with Microsoft 365

Who Should Use SugarCRM?

SugarCRM is ideal for professionals and businesses seeking a premium crm & sales solution.

Available on Web, Ios, Android, SugarCRM ensures you can work seamlessly across multiple devices and platforms.

SugarCRM is best for:

  • Teams that need professional-grade tools
  • Anyone looking for crm & sales capabilities
  • Users who prefer native desktop applications

SugarCRM Pricing in 2026

SugarCRM uses a per-user pricing model. Paid plans start at $40/month.

Professional

$40/month

  • Sales automation
  • Contact management

Business

$60/month

  • Everything in Professional
  • Marketing automation
  • Customer service

Enterprise

$100/month

  • Everything in Business
  • Advanced customization
  • Dedicated support

Try SugarCRM

$40/month

Starting price

4.0(180000+ reviews)
1K+
Users

Key Features

Contact management
Contact management capability
Sales pipeline
Sales pipeline capability
Lead management
Lead management capability
Marketing automation
Marketing automation capability
Customer service
Customer service capability

Why Choose SugarCRM?

Verified
Est. 2004
1K+ users
Easy to setup & use
Regular updates & support
Join thousands of satisfied users

Security & Compliance

Security Score75/100

Certifications

GDPRSOC2ISO27001
EncryptionAES-128

Company

SugarCRM Inc
Location:Atlanta, GA
Size:500+
Visit company website

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