SugarCRMvs
Outreach
Outreach: Sales execution platform for revenue teams
SugarCRM
Customer relationship software for your business
As of 30 August 2026, SugarCRM starts at $59/month. SugarCRM is a flexible, open-source CRM platform designed for businesses of all sizes. Softwr lists it under CRM. SugarCRM is made by SugarCRM Inc, launched in 2004, available on Web, iOS, Android.
Overview
What SugarCRM does
SugarCRM is a flexible, open-source CRM platform designed for businesses of all sizes. It offers sales automation, customer service, and marketing features with the flexibility to customize and extend capabilities.
What people use it for
- CRM for sales, marketing and service teams
- Managing accounts, opportunities and customer history at mid market scale
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about SugarCRM.
- Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
- At $59 per user on Standard that minimum makes the real floor $885 a month
- All three tiers are billed annually with no monthly option
- The vendor still directs buyers to sales for a package rather than treating the published rate as final
Cross-shopped
What people choose instead of SugarCRM
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- SugarCRMvsGong
Gong: Revenue intelligence platform
- SugarCRMvsPipedrive
Pipedrive: The CRM that sales teams love to use
- SugarCRMvsSeismic
Seismic: Sales enablement and content management platform
Pricing
What SugarCRM costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Standard
$59 /mo
- Accounts management
- Lead tracking
- Quotes
- Pipeline management
- Reporting
- Basic support
Advanced
$85 /mo
- Mail and calendar integration
- Case management
- Sugar Intelligence
- Sugar Predict
- 15-user minimum
- Annual billing
Premier
$135 /mo
- Geo mapping
- Enhanced storage 2x
- LinkedIn connector
- Enhanced support
- 15-user minimum
- Annual billing
Capabilities
Features
Contact management
Sales pipeline
Lead management
Marketing automation
Customer service
Reporting
Mobile app
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Zapier
Integration with Zapier
Microsoft 365
Integration with Microsoft 365
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does SugarCRM cost?
SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.
SourceWhat is included in the Advanced plan?
The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.
SourceWhat distinguishes the Premier plan?
The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.
SourceBehind it
Who makes SugarCRM
- Company
- SugarCRM Inc
- Based in
- Atlanta, GA
Keep looking
Where to go from SugarCRM
- SugarCRM alternativesEvery product people weigh against it
- SugarCRM pricingPlans, floors and what the tiers exclude
- SugarCRM badgesWhich rules it meets, and the figure behind each
- All CRM softwareThe full category
- Best CRM softwareThe shortlist, and how it was cut
Best CRM software for
Compare SugarCRM with
- SuiteCRM
- Gong
- Outreach
- Pipedrive
- Seismic
- Vtiger
- EspoCRM
- Krayin
- Twenty
- HubSpot
- Zoho CRM
- Freshsales
- Clearbit
- Less Annoying CRM
- Lusha
- Reply.io
- Snov.io
- Woodpecker
Other CRM software
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Free, then $15/mo12 researched notesOpen source Laravel CRM for sales teams that want to own the code
Open source12 researched notesMultichannel sales engagement platform for email, LinkedIn, calls and SMS outreach
Free, then $49/mo6 researched notesLead generation, email verification, outreach automation and CRM platform
Free, then $39/mo9 researched notesCold email and LinkedIn outreach automation platform with pay-per-use pricing
From $7/mo10 researched notes
Softwr does not host reviews and shows no star rating for SugarCRM, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on SugarCRM
SugarCRM alternatives
What people switch to, and what they give up
SugarCRM pricing
Every tier, and where the cost actually lands
Compare SugarCRM
Put it head to head with anything we hold
SugarCRM badge
Its rating, and an embed for your own site
Best CRM software alternatives
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Action-first CRM from Ireland that forces every contact to carry a scheduled next step
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Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat
Flat rate per month, unlimited usersAGPL open source CRM in PHP that you can self-host free or buy as cloud with seat minimums
Per user per month