CRM · head to head
Krayin vs SugarCRM
Krayin
CRM
Open source Laravel CRM for sales teams that want to own the code
- From
- Free
- Rated
- -
The short version
- Only Krayin has a free tier, so it costs nothing to try first.
- Each has a real cost: Krayin it is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
- They diverge on capability: Krayin covers Lead pipelines, SugarCRM covers Contact management.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Krayin and SugarCRM actually diverge.
Identical on both: user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Krayin
- Lead pipelines
- Contacts and organisations
- Quotes
- Workflow automation
- Email integration
- Custom attributes
- Roles and permissions
- Laravel package architecture
Only in SugarCRM
- Contact management
- Sales pipeline
- Lead management
- Marketing automation
- Customer service
- Reporting
- Mobile app
- Salesforce
What people use each for
The jobs each tool is most often brought in to do.
Krayin
- A PHP or Laravel development shop wants a CRM it can fork and rebrand for clients without paying per seat or negotiating an OEM licence.not SugarCRM
- An organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted CRM.not SugarCRM
- A small sales team wants an unlimited-user CRM where adding a tenth or fiftieth user costs nothing beyond server capacity.not SugarCRM
- A Bagisto ecommerce store wants a CRM from the same vendor that shares its technology stack and conventions rather than a bridged integration.not SugarCRM
SugarCRM
- CRM for sales, marketing and service teamsnot Krayin
- Managing accounts, opportunities and customer history at mid market scalenot Krayin
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Krayin
- It is far less mature than EspoCRM, SuiteCRM or Vtiger, with thinner reporting, weaker forecasting and fewer built-in integrations, so evaluations that start from a feature checklist will not favour it.
- Practical functionality such as certain telephony, messaging and marketing connectors sits in paid marketplace extensions from Webkul, so the free CRM plus the extensions you actually need is not free.
- The roadmap is controlled by a single services company whose revenue depends on selling implementation and extensions, so there is a structural incentive against making the core complete.
- You are responsible for the whole operational burden: PHP and MySQL hosting, backups, security patching, mail deliverability and upgrades, and a botched upgrade of a customised install is your problem alone.
- The cloud hosting page does not publish prices, so the managed option that would remove that burden cannot be budgeted without contacting sales, which undercuts the transparency the open licence otherwise offers.
SugarCRM
- Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
- At $59 per user on Standard that minimum makes the real floor $885 a month
- All three tiers are billed annually with no monthly option
- The vendor still directs buyers to sales for a package rather than treating the published rate as final
Pricing, plan by plan
Krayin
Free- Self-hostedFree
- Full MIT-licensed source
- Unlimited users
- No feature gating
- Cloud hosting and extensions$undefined/month
- Starter and Pro managed hosting packs from Webkul
- Premium extensions sold individually in the Krayin marketplace
- White label and custom development quoted separately
SugarCRM
$59/month- Standard$59/month
- Accounts management
- Lead tracking
- Quotes
- Advanced$85/month
- Mail and calendar integration
- Case management
- Sugar Intelligence
- Premier$135/month
- Geo mapping
- Enhanced storage 2x
- LinkedIn connector
Which should you pick?
Choose Krayin if
- You need lead pipelines.
- You want to start without paying.
- You work on Web, Self-hosted, Docker, Linux.
- You also want contacts and organisations.
Choose SugarCRM if
- You need contact management.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Krayin or SugarCRM better?
- Neither clearly leads. Krayin starts at Free and SugarCRM at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Krayin or SugarCRM?
- Krayin has a free tier; the other does not. Paid plans start at Free for Krayin and $59/month for SugarCRM.
- Does Krayin or SugarCRM run on more platforms?
- Krayin runs on Web, Self-hosted, Docker, Linux. SugarCRM runs on Web, Ios, Android.
- Can I use Krayin for free?
- Yes. Krayin has a free tier, so you can try it without paying. SugarCRM starts at $59/month.
- What is Krayin best used for?
- Krayin is most often used for a php or laravel development shop wants a crm it can fork and rebrand for clients without paying per seat or negotiating an oem licence., an organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted crm., a small sales team wants an unlimited-user crm where adding a tenth or fiftieth user costs nothing beyond server capacity., a bagisto ecommerce store wants a crm from the same vendor that shares its technology stack and conventions rather than a bridged integration.. Of those, a php or laravel development shop wants a crm it can fork and rebrand for clients without paying per seat or negotiating an oem licence. and an organisation under data residency rules needs the customer database physically on its own infrastructure, which rules out every hosted crm. are not what SugarCRM is typically brought in for.
- What can Krayin do that SugarCRM cannot?
- Krayin covers Lead pipelines, Contacts and organisations, Quotes, Workflow automation. SugarCRM covers Contact management, Sales pipeline, Lead management, Marketing automation.
Answered from the vendors’ own pages
Krayin: Is Krayin really free?
The CRM itself is MIT licensed with no user limit and no enterprise edition. Premium extensions, managed hosting and custom development from Webkul are paid.
SugarCRM: How much does SugarCRM cost?
SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.
SourceKrayin: Who maintains it?
Webkul Software of Noida, India, the same company behind the Bagisto open source ecommerce platform.
SugarCRM: What is included in the Advanced plan?
The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.
SourceKrayin: What do I need to run it?
A standard LAMP or LEMP stack with PHP, Composer and MySQL or MariaDB. Any host that runs Laravel will run Krayin.
SugarCRM: What distinguishes the Premier plan?
The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.
SourceKrayin: How does it compare to EspoCRM?
EspoCRM is more mature with deeper reporting and a longer track record. Krayin is easier for a Laravel developer to extend and has a more permissive licence.
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