Softwr

Software · head to head

8x8 Contact Center vs Pipefy

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Pipefy logo

Pipefy

Software

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Pipefy free Starter tier caps at 5 processes even with up to 10 users

Where they differ

Only the attributes on which 8x8 Contact Center and Pipefy actually diverge.

Attributes where 8x8 Contact Center and Pipefy differ
Attribute8x8 Contact CenterPipefy
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Pipefy

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Pipefy
  • Contact centernot Pipefy
  • Remote worknot Pipefy
  • Customer supportnot Pipefy

Pipefy

No use cases recorded yet. See the Pipefy review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Pipefy if

Nothing in the data separates Pipefy from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

Pipefy review

Questions people ask

Is 8x8 Contact Center or Pipefy better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Pipefy at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Pipefy?
8x8 Contact Center starts at $85/month and Pipefy at On request.
Does 8x8 Contact Center or Pipefy run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Pipefy runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Pipefy is typically brought in for.
What can 8x8 Contact Center do that Pipefy cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Pipefy

Keep looking

Other head to heads