Softwr

Software · head to head

8x8 Contact Center vs Paymo

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Paymo logo

Paymo

Software

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • They diverge on capability: 8x8 Contact Center covers Voice, Paymo covers Task management.

Where they differ

Only the attributes on which 8x8 Contact Center and Paymo actually diverge.

Attributes where 8x8 Contact Center and Paymo differ
Attribute8x8 Contact CenterPaymo
Starting price$85/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Desktop
Founded19872008

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Slack
  • Google Workspace
  • Zapier

Both cover

  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Paymo
  • Contact centernot Paymo
  • Remote worknot Paymo
  • Customer supportnot Paymo

Paymo

  • Project management with time tracking and invoicing for agenciesnot 8x8 Contact Center
  • Tracking billable hours and project profitabilitynot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Questions people ask

Is 8x8 Contact Center or Paymo better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Paymo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Paymo?
8x8 Contact Center starts at $85/month and Paymo at On request.
Does 8x8 Contact Center or Paymo run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Paymo runs on Web, Ios, Android, Desktop.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Paymo is typically brought in for.
What can 8x8 Contact Center do that Paymo cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Both handle Web support, Desktop support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Paymo

Keep looking

Other head to heads