Softwr

Software · head to head

Pipefy vs Zendesk

Pipefy logo

Pipefy

Software

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pipefy free Starter tier caps at 5 processes even with up to 10 users; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation

Where they differ

Only the attributes on which Pipefy and Zendesk actually diverge.

Attributes where Pipefy and Zendesk differ
AttributePipefyZendesk
Starting priceOn request$19/month
Pricing modelquotesubscription
FoundedUnknown2007

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipefy

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Pipefy

No use cases recorded yet. See the Pipefy review.

Zendesk

  • Help desk and ticketing system managementnot Pipefy
  • Omnichannel customer supportnot Pipefy
  • Knowledge base and self-service portalsnot Pipefy
  • AI-assisted customer servicenot Pipefy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Pipefy if

Nothing in the data separates Pipefy from Zendesk on the points above - pick on price and on how each one feels to use.

Pipefy review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Pipefy or Zendesk better?
Neither clearly leads. Pipefy starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipefy or Zendesk?
Pipefy starts at On request and Zendesk at $19/month.
Does Pipefy or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Pipefy do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Pipefy

More on Zendesk

Keep looking

Other head to heads