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Customer Support · head to head

8x8 Contact Center vs Dialpad Contact Center

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: 8x8 Contact Center covers Voice, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which 8x8 Contact Center and Dialpad Contact Center actually diverge.

Attributes where 8x8 Contact Center and Dialpad Contact Center differ
Attribute8x8 Contact CenterDialpad Contact Center
Starting price$85/month$95/month
Founded19872011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • NetSuite

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • ServiceNow
  • Microsoft 365

Both cover

  • Analytics
  • Salesforce
  • Zendesk
  • HubSpot
  • SOC2
  • HIPAA
  • GDPR
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Dialpad Contact Center
  • Contact centernot Dialpad Contact Center
  • Remote worknot Dialpad Contact Center
  • Customer supportnot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot 8x8 Contact Center
  • Routing and monitoring customer calls with live transcriptionnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is 8x8 Contact Center or Dialpad Contact Center better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Dialpad Contact Center?
8x8 Contact Center starts at $85/month and Dialpad Contact Center at $95/month.
Does 8x8 Contact Center or Dialpad Contact Center run on more platforms?
Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Dialpad Contact Center is typically brought in for.
What can 8x8 Contact Center do that Dialpad Contact Center cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle Analytics, Salesforce, Zendesk, HubSpot.
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