Softwr

Customer Support · head to head

8x8 Contact Center vs Hive

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Hive logo

Hive

Project Management

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: 8x8 Contact Center covers Voice, Hive covers Tasks.

Where they differ

Only the attributes on which 8x8 Contact Center and Hive actually diverge.

Attributes where 8x8 Contact Center and Hive differ
Attribute8x8 Contact CenterHive
Starting price$85/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management
Founded19872015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Slack
  • Zoom
  • Google Drive

Both cover

  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Hive
  • Contact centernot Hive
  • Remote worknot Hive
  • Customer supportnot Hive

Hive

  • Project and task management with multiple project viewsnot 8x8 Contact Center
  • Coordinating work, proofing and resourcing for teamsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is 8x8 Contact Center or Hive better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Hive?
8x8 Contact Center starts at $85/month and Hive at On request.
Does 8x8 Contact Center or Hive run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Hive runs on Web, Ios, Android, Desktop.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Hive is typically brought in for.
What can 8x8 Contact Center do that Hive cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Web support, Desktop support, Ios support, Android support.
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