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Customer Support · head to head

8x8 Contact Center vs BMC Helix

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
BMC Helix logo

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and BMC Helix actually diverge.

Attributes where 8x8 Contact Center and BMC Helix differ
Attribute8x8 Contact CenterBMC Helix
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in BMC Helix

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot BMC Helix
  • Contact centernot BMC Helix
  • Remote worknot BMC Helix
  • Customer supportnot BMC Helix

BMC Helix

  • Self-service IT support with agentic AI assistance and conversational searchnot 8x8 Contact Center
  • Predictive issue prevention and root cause analysis automationnot 8x8 Contact Center
  • Incident correlation connecting related alerts and eventsnot 8x8 Contact Center
  • Infrastructure asset discovery and service dependency visibilitynot 8x8 Contact Center
  • AIOps automation for root cause analysis and remediationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose BMC Helix if

Nothing in the data separates BMC Helix from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

BMC Helix review

Questions people ask

Is 8x8 Contact Center or BMC Helix better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and BMC Helix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or BMC Helix?
8x8 Contact Center starts at $85/month and BMC Helix at On request.
Does 8x8 Contact Center or BMC Helix run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. BMC Helix runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what BMC Helix is typically brought in for.
What can 8x8 Contact Center do that BMC Helix cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.

Answered from the vendors’ own pages

BMC Helix: How is BMC Helix priced?

BMC Helix does not publish specific pricing details publicly. Pricing is available through the 'Request Pricing' link or by contacting a BMC sales representative directly.

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