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Software · head to head

Freshdesk vs Pipefy

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Pipefy logo

Pipefy

Software

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Pipefy free Starter tier caps at 5 processes even with up to 10 users

Where they differ

Only the attributes on which Freshdesk and Pipefy actually diverge.

Attributes where Freshdesk and Pipefy differ
AttributeFreshdeskPipefy
Starting price$19/monthOn request
Pricing modelsubscriptionquote
Founded2010Unknown

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Pipefy

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Pipefy
  • Customer support portal and knowledge basenot Pipefy
  • Multi-channel support coordinationnot Pipefy
  • AI-assisted support agent interactionnot Pipefy

Pipefy

No use cases recorded yet. See the Pipefy review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Pipefy if

Nothing in the data separates Pipefy from Freshdesk on the points above - pick on price and on how each one feels to use.

Pipefy review

Questions people ask

Is Freshdesk or Pipefy better?
Neither clearly leads. Freshdesk starts at $19/month and Pipefy at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Pipefy?
Freshdesk starts at $19/month and Pipefy at On request.
Does Freshdesk or Pipefy run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Pipefy is typically brought in for.
What can Freshdesk do that Pipefy cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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Related pages

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