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Customer Support · head to head

8x8 Contact Center vs Zendesk

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: 8x8 Contact Center covers Voice, Zendesk covers Ticket management.

Where they differ

Only the attributes on which 8x8 Contact Center and Zendesk actually diverge.

Attributes where 8x8 Contact Center and Zendesk differ
Attribute8x8 Contact CenterZendesk
Starting price$85/month$19/month
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportAll industries
Founded19872007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Zendesk

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Microsoft Teams
  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Zendesk
  • Contact centernot Zendesk
  • Remote worknot Zendesk
  • Customer supportnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot 8x8 Contact Center
  • Omnichannel customer supportnot 8x8 Contact Center
  • Knowledge base and self-service portalsnot 8x8 Contact Center
  • AI-assisted customer servicenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is 8x8 Contact Center or Zendesk better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Zendesk?
8x8 Contact Center starts at $85/month and Zendesk at $19/month.
Does 8x8 Contact Center or Zendesk run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Zendesk runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Zendesk is typically brought in for.
What can 8x8 Contact Center do that Zendesk cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Microsoft Teams, SOC2, HIPAA.
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