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Software · head to head

8x8 Contact Center vs HappyFox

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: 8x8 Contact Center covers Voice, HappyFox covers Ticketing.

Where they differ

Only the attributes on which 8x8 Contact Center and HappyFox actually diverge.

Attributes where 8x8 Contact Center and HappyFox differ
Attribute8x8 Contact CenterHappyFox
Starting price$85/month$29/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Zendesk

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Jira

Both cover

  • Salesforce
  • Microsoft Teams
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot HappyFox
  • Contact centernot HappyFox
  • Remote worknot HappyFox
  • Customer supportnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot 8x8 Contact Center
  • Managing internal and customer support requests in one queuenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is 8x8 Contact Center or HappyFox better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or HappyFox?
8x8 Contact Center starts at $85/month and HappyFox at $29/month.
Does 8x8 Contact Center or HappyFox run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. HappyFox runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what HappyFox is typically brought in for.
What can 8x8 Contact Center do that HappyFox cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, Microsoft Teams, SOC2, GDPR.
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