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Customer Support · head to head

8x8 Contact Center vs Freedcamp

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Freedcamp logo

Freedcamp

Project Management

Free project management for everyone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Freedcamp plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise
  • They diverge on capability: 8x8 Contact Center covers Voice, Freedcamp covers Tasks.

Where they differ

Only the attributes on which 8x8 Contact Center and Freedcamp actually diverge.

Attributes where 8x8 Contact Center and Freedcamp differ
Attribute8x8 Contact CenterFreedcamp
Starting price$85/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
CategoryCustomer SupportProject Management
Founded19872010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Freedcamp

  • Tasks
  • Kanban
  • Gantt
  • Calendar
  • Time tracking
  • Google Drive
  • Dropbox
  • OneDrive

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Freedcamp
  • Contact centernot Freedcamp
  • Remote worknot Freedcamp
  • Customer supportnot Freedcamp

Freedcamp

  • Task and project management with unlimited projects on a free tiernot 8x8 Contact Center
  • Adding issue tracking, wiki and invoicing to project workspacesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Freedcamp

  • Plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise
  • The issue tracker, wiki, CRM, invoices and reports all require the Business plan at $7.49 per user per month
  • Backups start at Business and are weekly, becoming daily only on Enterprise
  • SAML SSO and white labelling are Enterprise only at $16.99 per user per month
  • AI usage is banded by plan rather than metered in stated units, described as limited, high and almost unlimited

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Freedcamp

On request
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Core features
  • Pro$1.49/month
    • Advanced features
    • Subtasks
    • Private tasks

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Freedcamp if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want kanban.
Freedcamp review

Questions people ask

Is 8x8 Contact Center or Freedcamp better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Freedcamp at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Freedcamp?
8x8 Contact Center starts at $85/month and Freedcamp at On request.
Does 8x8 Contact Center or Freedcamp run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Freedcamp runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Freedcamp is typically brought in for.
What can 8x8 Contact Center do that Freedcamp cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Freedcamp covers Tasks, Kanban, Gantt, Calendar. Both handle Web support, Ios support, Android support.
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