Softwr

Customer Support · head to head

8x8 Contact Center vs Podio

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Podio logo

Podio

Project Management

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Podio the free plan stops at 5 users and 100 items across the whole organisation
  • They diverge on capability: 8x8 Contact Center covers Voice, Podio covers Workspaces.

Where they differ

Only the attributes on which 8x8 Contact Center and Podio actually diverge.

Attributes where 8x8 Contact Center and Podio differ
Attribute8x8 Contact CenterPodio
Starting price$85/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
CategoryCustomer SupportProject Management
Founded19872009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Slack
  • Google Drive
  • Dropbox

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Podio
  • Contact centernot Podio
  • Remote worknot Podio
  • Customer supportnot Podio

Podio

  • Building custom workspaces and apps without codenot 8x8 Contact Center
  • Project and task management for a small teamnot 8x8 Contact Center
  • Client collaboration with external users on the paid plansnot 8x8 Contact Center
  • Simple workflow automation between appsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Questions people ask

Is 8x8 Contact Center or Podio better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Podio at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Podio?
8x8 Contact Center starts at $85/month and Podio at On request.
Does 8x8 Contact Center or Podio run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Podio runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Podio is typically brought in for.
What can 8x8 Contact Center do that Podio cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Podio covers Workspaces, Apps, Workflows, Tasks. Both handle GDPR, Web support, Ios support, Android support.
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