Softwr

Customer Support · head to head

Front vs Pipefy

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Pipefy logo

Pipefy

Project Management

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Pipefy free Starter tier caps at 5 processes even with up to 10 users

Where they differ

Only the attributes on which Front and Pipefy actually diverge.

Attributes where Front and Pipefy differ
AttributeFrontPipefy
Starting price$25/month per seatOn request
Pricing modelsubscriptionquote
PlatformsCloud-based SaaSWeb
CategoryCustomer SupportProject Management
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Pipefy

Nothing recorded that Front does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Pipefy
  • Enterprises using AI to resolve complex multi-step customer requestsnot Pipefy

Pipefy

No use cases recorded yet. See the Pipefy review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Pipefy if

Nothing in the data separates Pipefy from Front on the points above - pick on price and on how each one feels to use.

Pipefy review

Questions people ask

Is Front or Pipefy better?
Neither clearly leads. Front starts at $25/month per seat and Pipefy at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Pipefy?
Front starts at $25/month per seat and Pipefy at On request.
Does Front or Pipefy run on more platforms?
Front runs on Cloud-based SaaS. Pipefy runs on Web.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Pipefy is typically brought in for.
What can Front do that Pipefy cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics.
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Related pages

More on Front

More on Pipefy

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