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Software · head to head

8x8 Contact Center vs LiquidPlanner

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Software

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: 8x8 Contact Center covers Voice, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which 8x8 Contact Center and LiquidPlanner actually diverge.

Attributes where 8x8 Contact Center and LiquidPlanner differ
Attribute8x8 Contact CenterLiquidPlanner
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • Zendesk

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Workload management
  • Jira
  • Slack
  • SOC 2

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot LiquidPlanner
  • Contact centernot LiquidPlanner
  • Remote worknot LiquidPlanner
  • Customer supportnot LiquidPlanner

LiquidPlanner

  • Productivitynot 8x8 Contact Center
  • Collaborationnot 8x8 Contact Center
  • Task managementnot 8x8 Contact Center
  • Organizationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is 8x8 Contact Center or LiquidPlanner better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or LiquidPlanner?
8x8 Contact Center starts at $85/month and LiquidPlanner at On request.
Does 8x8 Contact Center or LiquidPlanner run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. LiquidPlanner runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what LiquidPlanner is typically brought in for.
What can 8x8 Contact Center do that LiquidPlanner cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Workload management. Both handle Analytics, Salesforce, Web support.
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