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Software · head to head

8x8 Contact Center vs GanttPRO

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
GanttPRO logo

GanttPRO

Software

Online Gantt chart software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; GanttPRO workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • They diverge on capability: 8x8 Contact Center covers Voice, GanttPRO covers Gantt charts.

Where they differ

Only the attributes on which 8x8 Contact Center and GanttPRO actually diverge.

Attributes where 8x8 Contact Center and GanttPRO differ
Attribute8x8 Contact CenterGanttPRO
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in GanttPRO

  • Gantt charts
  • Resource management
  • Time tracking
  • Dependencies
  • Export
  • Jira
  • Slack
  • Google Drive

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot GanttPRO
  • Contact centernot GanttPRO
  • Remote worknot GanttPRO
  • Customer supportnot GanttPRO

GanttPRO

  • Building Gantt chart schedules with auto scheduling and dependenciesnot 8x8 Contact Center
  • Planning resources and budgets against a project timelinenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

GanttPRO

  • Workload management, portfolios, reports and budget planning all require the Business plan at $17 per user per month
  • SAML SSO, custom roles and API access are Enterprise only at $25 per user per month
  • The Enterprise plan carries a 5 user minimum and requires an annual subscription
  • Custom fields and calendar view are excluded from the entry Core plan
  • Every published rate assumes annual billing, which the vendor prices 20% below monthly

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

GanttPRO

On request
  • Basic$7.99/month
    • 1 project
    • Gantt charts
    • Dependencies
  • Pro$12.99/month
    • Unlimited projects
    • Resource management
    • Time tracking

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose GanttPRO if

  • You need gantt charts.
  • You also want resource management.
GanttPRO review

Questions people ask

Is 8x8 Contact Center or GanttPRO better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and GanttPRO at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or GanttPRO?
8x8 Contact Center starts at $85/month and GanttPRO at On request.
Does 8x8 Contact Center or GanttPRO run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. GanttPRO runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what GanttPRO is typically brought in for.
What can 8x8 Contact Center do that GanttPRO cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. GanttPRO covers Gantt charts, Resource management, Time tracking, Dependencies. Both handle Web support.
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