Softwr

Customer Support · head to head

8x8 Contact Center vs Clockwise

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
C

Clockwise

Project Management

Intelligent calendar management for teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Clockwise has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Clockwise service discontinued and shut down on March 27, 2026
  • They diverge on capability: 8x8 Contact Center covers Voice, Clockwise covers Focus Time protection.

Where they differ

Only the attributes on which 8x8 Contact Center and Clockwise actually diverge.

Attributes where 8x8 Contact Center and Clockwise differ
Attribute8x8 Contact CenterClockwise
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportProject Management
Founded19872016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Clockwise

  • Focus Time protection
  • Meeting optimization
  • Scheduling links
  • Team analytics
  • Conflict resolution
  • Google Calendar
  • Slack
  • Zoom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Clockwise
  • Contact centernot Clockwise
  • Remote worknot Clockwise
  • Customer supportnot Clockwise

Clockwise

  • Schedulingnot 8x8 Contact Center
  • Appointment bookingnot 8x8 Contact Center
  • Time trackingnot 8x8 Contact Center
  • Resource managementnot 8x8 Contact Center
  • Team coordinationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Clockwise

  • Service discontinued and shut down on March 27, 2026
  • All user data was deleted upon shutdown
  • Integration with Asana was removed during product lifecycle

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Clockwise

Free
  • FreeFree
    • Focus Time
    • Meeting optimization
    • Personal analytics
  • Teams$6.75/month
    • Team analytics
    • Flexible meetings
    • Admin controls

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Clockwise if

  • You need focus time protection.
  • You want to start without paying.
  • You also want meeting optimization.
Clockwise review

Questions people ask

Is 8x8 Contact Center or Clockwise better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Clockwise at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Clockwise?
Clockwise has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Clockwise.
Does 8x8 Contact Center or Clockwise run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Clockwise runs on Web.
Can I use Clockwise for free?
Yes. Clockwise has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Clockwise is typically brought in for.
What can 8x8 Contact Center do that Clockwise cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Clockwise covers Focus Time protection, Meeting optimization, Scheduling links, Team analytics. Both handle Web support.

Answered from the vendors’ own pages

Clockwise: What happened to Clockwise?

Clockwise was acquired by Salesforce and shut down on March 27, 2026. The company announced the team was joining Salesforce to work on Agentforce. User data was deleted and prorated refunds were issued to paying customers.

Source
Clockwise: What integrations did Clockwise support?

Clockwise integrated with Google Calendar, Microsoft Outlook, Slack, and previously Asana (though this integration was discontinued).

Source
Clockwise: What were Clockwise's key features?

Clockwise offered AI-powered focus time protection, automatic meeting buffers, Slack status sync, smart lunch breaks, and team calendar synchronization to optimize schedules and prevent burnout.

Source
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