Softwr

Customer Support · head to head

8x8 Contact Center vs Roadmunk

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Roadmunk logo

Roadmunk

Project Management

The collaborative roadmapping tool for strategic planning

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Roadmunk starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • They diverge on capability: 8x8 Contact Center covers Voice, Roadmunk covers Visual roadmaps.

Where they differ

Only the attributes on which 8x8 Contact Center and Roadmunk actually diverge.

Attributes where 8x8 Contact Center and Roadmunk differ
Attribute8x8 Contact CenterRoadmunk
Starting price$85/month$19/month
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportProject Management
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Roadmunk

  • Visual roadmaps
  • Timeline view
  • Swimlane view
  • Prioritization matrix
  • Feedback inbox
  • Jira
  • Azure DevOps
  • Trello

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Roadmunk
  • Contact centernot Roadmunk
  • Remote worknot Roadmunk
  • Customer supportnot Roadmunk

Roadmunk

  • Small product teams managing roadmaps with stakeholder feedback collectionnot 8x8 Contact Center
  • Multi-team organisations seeking organisation-wide product visibilitynot 8x8 Contact Center
  • Teams using Jira, Azure DevOps, or Asana as primary project tracking systemsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Roadmunk

  • Starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • Enterprise plan requires custom pricing contact; feature scope and support terms not published
  • Two-way Jira and Azure DevOps sync available only on Business tier and above at additional $9/collaborator/month
  • Pricing model based per-editor seats rather than per-organisation, scaling costs significantly for larger teams

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Roadmunk

$19/month

No published plan breakdown. See the Roadmunk review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Roadmunk if

  • You need visual roadmaps.
  • You also want timeline view.
Roadmunk review

Questions people ask

Is 8x8 Contact Center or Roadmunk better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Roadmunk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Roadmunk?
8x8 Contact Center starts at $85/month and Roadmunk at $19/month.
Does 8x8 Contact Center or Roadmunk run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Roadmunk runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Roadmunk is typically brought in for.
What can 8x8 Contact Center do that Roadmunk cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Roadmunk covers Visual roadmaps, Timeline view, Swimlane view, Prioritization matrix. Both handle GDPR, Web support.
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