Softwr

Software · head to head

Pipefy vs Salesforce Service Cloud

Pipefy logo

Pipefy

Software

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pipefy free Starter tier caps at 5 processes even with up to 10 users; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Where they differ

Only the attributes on which Pipefy and Salesforce Service Cloud actually diverge.

Attributes where Pipefy and Salesforce Service Cloud differ
AttributePipefySalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown1999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipefy

Nothing recorded that Salesforce Service Cloud does not also cover.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Pipefy

No use cases recorded yet. See the Pipefy review.

Salesforce Service Cloud

  • Enterprise customer servicenot Pipefy
  • Field servicenot Pipefy
  • Self-service portalsnot Pipefy
  • AI-powered supportnot Pipefy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Pipefy if

Nothing in the data separates Pipefy from Salesforce Service Cloud on the points above - pick on price and on how each one feels to use.

Pipefy review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Pipefy or Salesforce Service Cloud better?
Neither clearly leads. Pipefy starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipefy or Salesforce Service Cloud?
Pipefy starts at On request and Salesforce Service Cloud at $25/month.
Does Pipefy or Salesforce Service Cloud run on more platforms?
Pipefy runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What can Pipefy do that Salesforce Service Cloud cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Pipefy

More on Salesforce Service Cloud

Keep looking

Other head to heads