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Software · head to head

8x8 Contact Center vs Basecamp

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Basecamp logo

Basecamp

Software

Project management & team collaboration software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Basecamp has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Basecamp the free tier allows one project and 1 GB of storage
  • They diverge on capability: 8x8 Contact Center covers Voice, Basecamp covers Message boards.

Where they differ

Only the attributes on which 8x8 Contact Center and Basecamp actually diverge.

Attributes where 8x8 Contact Center and Basecamp differ
Attribute8x8 Contact CenterBasecamp
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872004

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Basecamp

  • Message boards
  • To-do lists
  • Schedules
  • Documents & files
  • Group chat
  • Check-in questions
  • Hill Charts
  • Email forwards

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Basecamp
  • Contact centernot Basecamp
  • Remote worknot Basecamp
  • Customer supportnot Basecamp

Basecamp

  • Project management for a small team in one placenot 8x8 Contact Center
  • Message boards and chat alongside to-dosnot 8x8 Contact Center
  • Client collaboration, since guests are not chargednot 8x8 Contact Center
  • Flat-rate project management for a larger team on Pro Unlimitednot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Basecamp

  • The free tier allows one project and 1 GB of storage
  • Pro is $15 per user per month, so cost scales with headcount unlike the flat Pro Unlimited at $299 a month billed annually
  • Storage beyond the plan costs $50 a month per additional terabyte
  • Timesheet and the Admin Pro Pack are paid upgrades on Pro and only bundled with Pro Unlimited

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Basecamp

Free

No published plan breakdown. See the Basecamp review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Basecamp if

  • You need message boards.
  • You want to start without paying.
  • You also want to-do lists.
Basecamp review

Questions people ask

Is 8x8 Contact Center or Basecamp better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Basecamp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Basecamp?
Basecamp has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Basecamp.
Does 8x8 Contact Center or Basecamp run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Basecamp runs on Web.
Can I use Basecamp for free?
Yes. Basecamp has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Basecamp is typically brought in for.
What can 8x8 Contact Center do that Basecamp cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Basecamp covers Message boards, To-do lists, Schedules, Documents & files. Both handle SOC2, GDPR.
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Related pages

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