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Software · head to head

8x8 Contact Center vs Craft Docs

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Craft Docs logo

Craft Docs

Software

Beautiful document and note-taking app for Apple devices

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Craft Docs has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Craft Docs primarily designed for Apple ecosystem; limited support for Windows or Android
  • They diverge on capability: 8x8 Contact Center covers Voice, Craft Docs covers Rich document editing.

Where they differ

Only the attributes on which 8x8 Contact Center and Craft Docs actually diverge.

Attributes where 8x8 Contact Center and Craft Docs differ
Attribute8x8 Contact CenterCraft Docs
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidiOS, iPadOS, macOS, Web
Founded19872019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Craft Docs

  • Rich document editing
  • Beautiful templates
  • Collaboration in real-time
  • Comments and discussions
  • iCloud sync
  • Powerful search
  • Dark and light themes
  • File attachments

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Craft Docs
  • Contact centernot Craft Docs
  • Remote worknot Craft Docs
  • Customer supportnot Craft Docs

Craft Docs

  • Productivitynot 8x8 Contact Center
  • Collaborationnot 8x8 Contact Center
  • Task managementnot 8x8 Contact Center
  • Organizationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Craft Docs

  • Primarily designed for Apple ecosystem; limited support for Windows or Android
  • Smaller ecosystem and community compared to Notion or Obsidian
  • Collaboration features less mature than dedicated team document platforms
  • Requires learning Craft-specific formatting and structure

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Craft Docs

Free

No published plan breakdown. See the Craft Docs review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Craft Docs if

  • You need rich document editing.
  • You want to start without paying.
  • You work on iOS, iPadOS, macOS, Web.
  • You also want beautiful templates.
Craft Docs review

Questions people ask

Is 8x8 Contact Center or Craft Docs better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Craft Docs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Craft Docs?
Craft Docs has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Craft Docs.
Does 8x8 Contact Center or Craft Docs run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Craft Docs runs on iOS, iPadOS, macOS, Web.
Can I use Craft Docs for free?
Yes. Craft Docs has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Craft Docs is typically brought in for.
What can 8x8 Contact Center do that Craft Docs cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Craft Docs covers Rich document editing, Beautiful templates, Collaboration in real-time, Comments and discussions.

Answered from the vendors’ own pages

Craft Docs: What platforms does Craft Docs support?

Craft Docs is available on iOS, iPad, and Mac, with deep integration into Apple's ecosystem. A web version is also available.

Source
Craft Docs: Can you collaborate on documents in Craft Docs?

Yes. Craft Docs supports real-time collaboration, allowing multiple users to edit documents simultaneously.

Source
Craft Docs: Does Craft Docs have AI features?

Yes. Craft Docs includes AI-powered writing assistance and editing features.

Source
Craft Docs: Can you use Craft Docs offline?

Yes. Craft Docs allows offline editing with synchronization when connectivity is restored.

Source
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Related pages

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