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Software · head to head

8x8 Contact Center vs Kanbanize

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Kanbanize logo

Kanbanize

Software

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing
  • They diverge on capability: 8x8 Contact Center covers Voice, Kanbanize covers Kanban boards.

Where they differ

Only the attributes on which 8x8 Contact Center and Kanbanize actually diverge.

Attributes where 8x8 Contact Center and Kanbanize differ
Attribute8x8 Contact CenterKanbanize
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Timeline
  • Jira
  • Azure DevOps
  • Slack
  • GitHub

Both cover

  • Analytics
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Kanbanize
  • Contact centernot Kanbanize
  • Remote worknot Kanbanize
  • Customer supportnot Kanbanize

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot 8x8 Contact Center
  • Linking strategy and OKRs to delivery workflowsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Questions people ask

Is 8x8 Contact Center or Kanbanize better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Kanbanize at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Kanbanize?
8x8 Contact Center starts at $85/month and Kanbanize at On request.
Does 8x8 Contact Center or Kanbanize run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Kanbanize runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Kanbanize is typically brought in for.
What can 8x8 Contact Center do that Kanbanize cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Timeline. Both handle Analytics, Web support, Ios support, Android support.
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