Softwr

Customer Support · head to head

8x8 Contact Center vs LiveChat

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: 8x8 Contact Center covers Voice, LiveChat covers Live chat.

Where they differ

Only the attributes on which 8x8 Contact Center and LiveChat actually diverge.

Attributes where 8x8 Contact Center and LiveChat differ
Attribute8x8 Contact CenterLiveChat
Starting price$85/month$20/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportLive Chat & Chatbots
Founded19872002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • Zendesk

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • Zapier

Both cover

  • Analytics
  • Salesforce
  • HubSpot
  • GDPR
  • PCI DSS
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot LiveChat
  • Contact centernot LiveChat
  • Remote worknot LiveChat
  • Customer supportnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot 8x8 Contact Center
  • Handling customer conversations across chat, SMS and messaging channelsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is 8x8 Contact Center or LiveChat better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or LiveChat?
8x8 Contact Center starts at $85/month and LiveChat at $20/month.
Does 8x8 Contact Center or LiveChat run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what LiveChat is typically brought in for.
What can 8x8 Contact Center do that LiveChat cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Salesforce, HubSpot, GDPR.
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