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Software · head to head

8x8 Contact Center vs Crisp

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Crisp covers Live chat.

Where they differ

Only the attributes on which 8x8 Contact Center and Crisp actually diverge.

Attributes where 8x8 Contact Center and Crisp differ
Attribute8x8 Contact CenterCrisp
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidCloud-based SaaS
Founded19872015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Both cover

  • GDPR
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Crisp
  • Contact centernot Crisp
  • Remote worknot Crisp
  • Customer supportnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot 8x8 Contact Center
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is 8x8 Contact Center or Crisp better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Crisp?
Crisp has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Crisp.
Does 8x8 Contact Center or Crisp run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Crisp is typically brought in for.
What can 8x8 Contact Center do that Crisp cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle GDPR, Web support, Desktop support, Ios support.
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Related pages

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