Softwr

Customer Support · head to head

8x8 Contact Center vs Olark

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Olark logo

Olark

Live Chat & Chatbots

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: 8x8 Contact Center covers Voice, Olark covers Live chat.

Where they differ

Only the attributes on which 8x8 Contact Center and Olark actually diverge.

Attributes where 8x8 Contact Center and Olark differ
Attribute8x8 Contact CenterOlark
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportLive Chat & Chatbots
Founded19872009

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Slack
  • Mailchimp

Both cover

  • Salesforce
  • Zendesk
  • HubSpot
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Olark
  • Contact centernot Olark
  • Remote worknot Olark
  • Customer supportnot Olark

Olark

  • Live chat on a website with a small support teamnot 8x8 Contact Center
  • Running an AI agent on website conversations with human handoffnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is 8x8 Contact Center or Olark better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Olark?
Olark has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Olark.
Does 8x8 Contact Center or Olark run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Olark is typically brought in for.
What can 8x8 Contact Center do that Olark cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, Zendesk, HubSpot, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Olark

Keep looking

Other head to heads