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Software · head to head

8x8 Contact Center vs Rasa

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: 8x8 Contact Center covers Voice, Rasa covers NLU engine.

Where they differ

Only the attributes on which 8x8 Contact Center and Rasa actually diverge.

Attributes where 8x8 Contact Center and Rasa differ
Attribute8x8 Contact CenterRasa
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidOn-premise, Cloud deployment, Docker, Kubernetes
Founded19872016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Slack
  • Teams
  • Custom channels
  • API

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Rasa
  • Contact centernot Rasa
  • Remote worknot Rasa
  • Customer supportnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is 8x8 Contact Center or Rasa better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Rasa?
Rasa has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Rasa.
Does 8x8 Contact Center or Rasa run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Rasa is typically brought in for.
What can 8x8 Contact Center do that Rasa cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools.
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