Softwr

Customer Support · head to head

HelpCrunch vs LiveChat

HelpCrunch logo

HelpCrunch

Customer Support

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: HelpCrunch covers Live Chat Widget, LiveChat covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HelpCrunch and LiveChat actually diverge.

Attributes where HelpCrunch and LiveChat differ
AttributeHelpCrunchLiveChat
Starting priceOn request$20/month
Platformsweb, ios, androidWeb, Ios, Android, Desktop
CategoryCustomer SupportLive Chat
FoundedUnknown2002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

HelpCrunch

  • Real-time website customer supportnot LiveChat
  • Consolidating support and marketing email in one toolnot LiveChat
  • AI-automated first-line customer responsesnot LiveChat
  • Small business helpdesk ticketingnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot HelpCrunch
  • Handling customer conversations across chat, SMS and messaging channelsnot HelpCrunch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is HelpCrunch or LiveChat better?
Neither clearly leads. HelpCrunch starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HelpCrunch or LiveChat?
HelpCrunch starts at On request and LiveChat at $20/month.
Does HelpCrunch or LiveChat run on more platforms?
HelpCrunch runs on web, ios, android. LiveChat runs on Web, Ios, Android, Desktop.
What is HelpCrunch best used for?
HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what LiveChat is typically brought in for.
What can HelpCrunch do that LiveChat cannot?
HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. LiveChat covers Live chat, Ticketing, Chat routing, Analytics.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
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