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Live Chat · head to head

LiveChat vs Re:amaze

LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: LiveChat covers Ticketing, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveChat and Re:amaze actually diverge.

Attributes where LiveChat and Re:amaze differ
AttributeLiveChatRe:amaze
Starting price$20/monthFree
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20022012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • WordPress
  • Salesforce
  • HubSpot

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe

Both cover

  • Live chat
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Re:amaze
  • Handling customer conversations across chat, SMS and messaging channelsnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot LiveChat
  • Multi-channel communication management across email, chat, SMS, and voicenot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Questions people ask

Is LiveChat or Re:amaze better?
Neither clearly leads. LiveChat starts at $20/month and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Re:amaze.
Does LiveChat or Re:amaze run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Re:amaze runs on Web, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Re:amaze is typically brought in for.
What can LiveChat do that Re:amaze cannot?
LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Shopify, GDPR, Web support.

Answered from the vendors’ own pages

LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
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