Softwr

Customer Support · head to head

8x8 Contact Center vs Botpress

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • They diverge on capability: 8x8 Contact Center covers Voice, Botpress covers Visual bot builder.

Where they differ

Only the attributes on which 8x8 Contact Center and Botpress actually diverge.

Attributes where 8x8 Contact Center and Botpress differ
Attribute8x8 Contact CenterBotpress
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidOpen-source (self-hosted), Cloud-managed (Botpress Cloud)
CategoryCustomer SupportLive Chat & Chatbots
Founded19872016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Slack
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Both cover

  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Botpress
  • Contact centernot Botpress
  • Remote worknot Botpress
  • Customer supportnot Botpress

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot 8x8 Contact Center
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Botpress

Free

No published plan breakdown. See the Botpress review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Questions people ask

Is 8x8 Contact Center or Botpress better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Botpress?
Botpress has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Botpress.
Does 8x8 Contact Center or Botpress run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Botpress is typically brought in for.
What can 8x8 Contact Center do that Botpress cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Slack. Both handle Analytics.
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Related pages

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