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Software · head to head

8x8 Contact Center vs Amazon Lex

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • They diverge on capability: 8x8 Contact Center covers Voice, Amazon Lex covers Speech recognition.

Where they differ

Only the attributes on which 8x8 Contact Center and Amazon Lex actually diverge.

Attributes where 8x8 Contact Center and Amazon Lex differ
Attribute8x8 Contact CenterAmazon Lex
Starting price$85/month$0.00075/per text request
Pricing modelsubscriptionusage-based
PlatformsWeb, Desktop, Ios, AndroidWeb, AWS Cloud
Founded19872006

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Amazon Lex
  • Contact centernot Amazon Lex
  • Remote worknot Amazon Lex
  • Customer supportnot Amazon Lex

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot 8x8 Contact Center
  • Voice and text-based NLU applications requiring automatic speech recognitionnot 8x8 Contact Center
  • Custom conversational interfaces integrated into existing applicationsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Questions people ask

Is 8x8 Contact Center or Amazon Lex better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Amazon Lex?
8x8 Contact Center starts at $85/month and Amazon Lex at $0.00075/per text request.
Does 8x8 Contact Center or Amazon Lex run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Amazon Lex runs on Web, AWS Cloud.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Amazon Lex is typically brought in for.
What can 8x8 Contact Center do that Amazon Lex cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support.
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