Softwr

Customer Support · head to head

8x8 Contact Center vs Tidio

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: 8x8 Contact Center covers Voice, Tidio covers Live chat.

Where they differ

Only the attributes on which 8x8 Contact Center and Tidio actually diverge.

Attributes where 8x8 Contact Center and Tidio differ
Attribute8x8 Contact CenterTidio
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidCloud-based SaaS
CategoryCustomer SupportLive Chat & Chatbots
Founded19872013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Tidio
  • Contact centernot Tidio
  • Remote worknot Tidio
  • Customer supportnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot 8x8 Contact Center
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is 8x8 Contact Center or Tidio better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Tidio.
Does 8x8 Contact Center or Tidio run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Tidio is typically brought in for.
What can 8x8 Contact Center do that Tidio cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Both handle GDPR, Web support, Ios support, Android support.
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