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Software · head to head

Kustomer vs LiveChat

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Kustomer covers Unified customer view, LiveChat covers Live chat.

Where they differ

Only the attributes on which Kustomer and LiveChat actually diverge.

Attributes where Kustomer and LiveChat differ
AttributeKustomerLiveChat
Starting priceOn request$20/month
Pricing modelquotesubscription
PlatformsWeb, CloudWeb, Ios, Android, Desktop
Founded20152002

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Magento
  • Facebook
  • Instagram

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Canned responses
  • File sharing
  • WordPress
  • Salesforce
  • HubSpot

Both cover

  • Analytics
  • Shopify
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot LiveChat
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot LiveChat
  • Enterprises seeking customer 360 views and advanced workflow automationnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Kustomer
  • Handling customer conversations across chat, SMS and messaging channelsnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Kustomer or LiveChat better?
Neither clearly leads. Kustomer starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or LiveChat?
Kustomer starts at On request and LiveChat at $20/month.
Does Kustomer or LiveChat run on more platforms?
Kustomer runs on Web, Cloud. LiveChat runs on Web, Ios, Android, Desktop.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what LiveChat is typically brought in for.
What can Kustomer do that LiveChat cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Shopify, GDPR, PCI DSS.
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