Twenty

Open-source CRM platform for technical teams at AI speed

Overview

What Twenty does

Twenty is an enterprise-class open-source CRM platform designed specifically for technical teams who require custom solutions that evolve with their business needs. Built with TypeScript and providing native self-hosting capabilities, Twenty allows teams to maintain full data ownership while benefiting from modern CRM features. The platform includes database-like customization with table, Kanban, and calendar view types, plus TypeScript-based Apps framework for extensions and native AI integration compatible with Claude, ChatGPT, and Cursor. Teams can migrate data from Salesforce or HubSpot using the API or CSV import supporting 50,000+ records. Twenty supports 30+ languages and provides unlimited custom objects, fields, views, and records across all plans.

What people use it for

Building custom CRM solutions for complex business processes
Migrating from Salesforce or HubSpot while maintaining data ownership
Technical teams needing TypeScript-based customization
Organizations requiring self-hosted or air-gapped deployments
Enterprises combining CRM with AI-powered workflows

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Twenty.

Requires technical expertise to customize and maintain compared to no-code CRM platforms
Self-hosting increases operational overhead and infrastructure costs
Limited ecosystem of pre-built integrations compared to Salesforce
Smaller community and third-party extension library than established CRMs
Enterprise plan requires custom negotiation with no transparent pricing

Cross-shopped

What people choose instead of Twenty

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Twentyvs
Salesforce
Salesforce: Enterprise-grade CRM with extensive ecosystem and pre-built solutions, but closed-source
Twentyvs
HubSpot
HubSpot: User-friendly CRM with strong marketing integration, less customizable but easier to implement
Twentyvs
Pipedrive
Pipedrive: Sales-focused CRM with strong UI and simplicity, better for smaller sales teams

Pricing

What Twenty costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Pro

$9 /mo

Full customization
Custom apps
AI Agents
50 workflow credits per year
Standard support
Unlimited custom objects and fields

Organization

$19 /mo

Everything in Pro
Row-level permissions
SAML and OIDC SSO
Custom domain support
Priority support
100 API calls per minute

Enterprise

On request

Everything in Organization
Single-tenant isolation
IP allow-listing
SCIM provisioning
Dedicated support team and SLA
Custom API rate limits

Capabilities

Features

Open-Source Framework
Fully customizable TypeScript-based CRM with self-hosting capabilities
Custom Database Objects
Build unlimited custom objects, fields, views, and records
Multiple View Types
Table, Kanban, and Calendar view types for flexible data visualization
AI Integration
Native integration with Claude, ChatGPT, and Cursor for AI-powered workflows
Workflow Engine
No-code workflow builder with AI Agents support
Data Migration
CSV and API migration support from Salesforce, HubSpot with 50,000+ record support
API Access
REST and GraphQL API access for custom integrations and development
Multi-Language Support
Interface available in 30+ languages

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is Twenty free or paid?

Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.

Source

Can I migrate data from Salesforce or HubSpot?

Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.

Source

What programming languages does Twenty support?

Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.

Source

How long does enterprise deployment take?

Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.

Source

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Softwr does not host reviews and shows no star rating for Twenty, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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Twenty

What Twenty does

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Where it falls short

What people choose instead of Twenty

What Twenty costs

Features

Questions people ask

Where to go from Twenty

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