Kylas

Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat

As of 31 August 2026, Kylas has a free plan and paid plans start at 12999/month. Kylas charges roughly 12,999 rupees a month for the whole company rather than per user, which inverts the usual CRM cost curve. Softwr lists it under CRM. Kylas is available on Web, iOS, Android.

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Overview

What Kylas does

Kylas is a sales CRM built in Pune for Indian small and mid-sized businesses. It covers leads, deals, contacts, companies, pipelines, quotations, call and email logging, workflow automation and reporting, with mobile apps and a marketplace of Indian telephony and messaging integrations. The commercial model is the reason to look at it. Where nearly every CRM charges per user per month, the Kylas Elevate plan is a flat rate of about 12,999 rupees per month covering unlimited users, with quarterly, half-yearly and annual billing terms. A twenty person inside sales team that would pay per seat on Zoho or Freshsales pays the same as a five person one. There is also a lifetime free Embark plan with unlimited users and a hard cap of ten thousand records that cannot be expanded, and a custom Exceed tier with phone support and an account manager. What that model shifts is where the meter sits. Records are the constraint: Elevate includes one hundred thousand records, expandable at five hundred rupees per twenty thousand. Email templates, workflows, email tracking, security and BI analytics are all separately priced add-ons, at five hundred to five thousand rupees a month each, and onboarding is twenty five thousand rupees one-off. A large team with heavy automation needs can therefore find the flat rate quietly becoming a stack of add-ons.

What people use it for

A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly rate
A company that wants every employee including support and delivery staff to see customer records without buying them seats
A business with high sales headcount turnover that does not want to renegotiate licence counts every quarter
An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adapters

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Kylas.

Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.

Cross-shopped

What people choose instead of Kylas

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Kylasvs
Zoho CRM
Zoho CRM: A deeper product with a far larger ecosystem, if you accept per user pricing that rises with headcount
Kylasvs
Freshsales
Freshsales: Another Indian-built CRM with a strong free tier and per seat pricing that suits small teams better
Kylasvs
LeadSquared
LeadSquared: If your priority is high-volume Indian lead capture and call centre style sales process management

Pricing

What Kylas costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Embark

Free

Free for life
Unlimited users
Ten thousand records, not expandable
Core lead, deal and contact management

Elevate

$12,999 /mo

Flat rate for unlimited users, not per seat
One hundred thousand records, expandable
Quarterly, half-yearly and annual billing terms
Onboarding and training by Kylas staff
Add-ons priced separately: workflows and templates from 500 INR, email tracking 800 INR, security 2,500 INR, BI analytics 5,000 INR per month

Exceed

On request

Custom pricing
Unlimited users
Around 1.1 million records, adjustable
Phone support and a named account manager

Capabilities

Features

Unlimited users on every plan
Flat pricing regardless of headcount, including on the free tier
Lead and deal management
Multiple pipelines, stages, lead scoring and assignment rules
Record based limits
Ten thousand records free, one hundred thousand on Elevate, expandable for 500 INR per 20,000
Workflow automation
Rules based automation sold in blocks of ten workflows for 500 INR per month
Quotation management
Quotes generated and tracked against deals
Telephony integrations
Connections to Indian cloud telephony and IVR providers
WhatsApp and SMS
Messaging integrations for Indian sales follow-up
BI analytics add-on
Advanced analytics module at 5,000 INR per month
Mobile apps
iOS and Android field sales access
Onboarding services
Customised onboarding at 25,000 INR one-off and training at 5,000 INR per session

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What does Kylas cost?

The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.

Does unlimited users really mean unlimited?

Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.

What is not included in the flat rate?

Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.

Is it usable outside India?

It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.

Keep looking

Where to go from Kylas

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Softwr does not host reviews and shows no star rating for Kylas, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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