Zoho CRMvs
HubSpot
HubSpot: Full-featured CRM with marketing automation included, though 3.9x more expensive at comparable tier ($90 vs $23 per user/month)
Zoho CRM
The world's favorite CRM
As of 30 August 2026, Zoho CRM has a free plan and paid plans start at $14/month. Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for sales, marketing, customer support & service and invento. Softwr lists it under CRM. Zoho CRM is made by Zoho Corporation, launched in 1996, available on Web, iOS, Android, API.
Overview
What Zoho CRM does
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for sales, marketing, customer support & service and inventory management.
What people use it for
- Sales automation
- Lead management
- Customer support
- Marketing automation
- Analytics & reporting
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zoho CRM.
- Free tier limited to 3 users only
- Steep pricing when scaling beyond 10 users
- Limited offline capabilities compared to some competitors
- Setup and configuration can require significant customization
Cross-shopped
What people choose instead of Zoho CRM
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Zoho CRMvsSalesforce
Salesforce: Enterprise CRM for large organizations needing deep customization and scalability beyond SMBs; much higher pricing and complexity
- Zoho CRMvsPipedrive
Pipedrive: Sales-focused CRM with visual pipeline management, more affordable than Salesforce or HubSpot but less integrated than Zoho
Pricing
What Zoho CRM costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Up to 3 users
- Basic modules
- Standard dashboards
- Email integration
Standard
$14 /mo
- Sales forecasting
- Custom dashboards
- Workflow automation
- Scoring rules
Professional
$23 /mo
- Inventory management
- AI predictions
- Advanced customization
- Web forms
Enterprise
$40 /mo
- Zia AI assistant
- Multi-currency
- Advanced analytics
- Sandbox
Capabilities
Features
Lead management
Deal tracking
Contact management
Sales automation
Analytics
Mobile CRM
Email marketing
AI assistant (Zia)
G Suite
Integration with G Suite
Office 365
Integration with Office 365
Mailchimp
Integration with Mailchimp
QuickBooks
Integration with QuickBooks
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Zoho CRM have a free tier?
Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.
SourceWhat does Zoho CRM cost for a paid plan?
Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.
SourceIs Zoho CRM independent or owned by another company?
Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.
SourceBehind it
Who makes Zoho CRM
- Company
- Zoho Corporation
- Based in
- Chennai, India
- Founders
- Sridhar Vembu, Tony Thomas
Timeline
Zoho CRM over time
Keep looking
Where to go from Zoho CRM
- Zoho CRM alternativesEvery product people weigh against it
- Zoho CRM pricingPlans, floors and what the tiers exclude
- Zoho CRM badgesWhich rules it meets, and the figure behind each
- All CRM softwareThe full category
- Best CRM softwareThe shortlist, and how it was cut
Best CRM software for
Compare Zoho CRM with
- Salesforce
- HubSpot
- SuiteCRM
- Pipedrive
- Kylas
- Solid Performers
- Corefactors AI CRM
- Apptivo
- EspoCRM
- Freshsales
- Clay
- Folk
- Teamleader
- Twenty
- Lusha
- LeadSquared
- SuiteCRM
- Solid Performers
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12 researched notes
Softwr does not host reviews and shows no star rating for Zoho CRM, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Zoho CRM
Zoho CRM alternatives
What people switch to, and what they give up
Zoho CRM pricing
Every tier, and where the cost actually lands
Compare Zoho CRM
Put it head to head with anything we hold
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