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Zoho CRM

The world's favorite CRM

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Overview

What Zoho CRM does

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for sales, marketing, customer support & service and inventory management.

What people use it for

  • Sales automation
  • Lead management
  • Customer support
  • Marketing automation
  • Analytics & reporting

Related searches

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zoho CRM.

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Cross-shopped

What people choose instead of Zoho CRM

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

  • Zoho CRM logo
    Zoho CRM    vs
    HubSpot logo
    HubSpot

    HubSpot: Full-featured CRM with marketing automation included, though 3.9x more expensive at comparable tier ($90 vs $23 per user/month)

  • Zoho CRM logo
    Zoho CRM    vs
    Salesforce logo
    Salesforce

    Salesforce: Enterprise CRM for large organizations needing deep customization and scalability beyond SMBs; much higher pricing and complexity

  • Zoho CRM logo
    Zoho CRM    vs
    Pipedrive logo
    Pipedrive

    Pipedrive: Sales-focused CRM with visual pipeline management, more affordable than Salesforce or HubSpot but less integrated than Zoho

Pricing

What Zoho CRM costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Free

Free

  • Up to 3 users
  • Basic modules
  • Standard dashboards
  • Email integration

Standard

$14 /mo

  • Sales forecasting
  • Custom dashboards
  • Workflow automation
  • Scoring rules

Professional

$23 /mo

  • Inventory management
  • AI predictions
  • Advanced customization
  • Web forms

Enterprise

$40 /mo

  • Zia AI assistant
  • Multi-currency
  • Advanced analytics
  • Sandbox

Capabilities

Features

  • Lead management

    Lead management capability

  • Deal tracking

    Deal tracking capability

  • Contact management

    Contact management capability

  • Sales automation

    Sales automation capability

  • Analytics

    Analytics capability

  • Mobile CRM

    Mobile CRM capability

  • Email marketing

    Email marketing capability

  • AI assistant (Zia)

    AI assistant (Zia) capability

  • G Suite

    Integration with G Suite

  • Office 365

    Integration with Office 365

  • Mailchimp

    Integration with Mailchimp

  • QuickBooks

    Integration with QuickBooks

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source

Behind it

Who makes Zoho CRM

Company
Zoho Corporation
Based in
Chennai, India
Founders
Sridhar Vembu, Tony Thomas

Timeline

Zoho CRM over time

  1. Renamed2009-01-01

    AdventNet rebranded to Zoho Corporation

    Source
  2. Launch2005-11-01

    Zoho CRM released as cloud-based CRM solution

    Source
  3. Founded1996-01-01

    AdventNet founded by Sridhar Vembu and Tony Thomas

    Source
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Softwr does not host reviews and shows no star rating for Zoho CRM, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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