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Software · head to head

Conferbot vs LiveChat

Conferbot logo

Conferbot

Software

No-code AI chatbot builder for websites and messaging channels

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Conferbot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Conferbot covers Visual flow builder, LiveChat covers Live chat.

Where they differ

Only the attributes on which Conferbot and LiveChat actually diverge.

Attributes where Conferbot and LiveChat differ
AttributeConferbotLiveChat
Starting priceFree$20/month
Pricing modelfreemiumsubscription
Free tierYesNo
Platformsweb, ios, android, apiWeb, Ios, Android, Desktop
Founded20212002

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conferbot

  • Visual flow builder
  • Omnichannel deployment
  • Unified inbox
  • AI-powered responses
  • Templates library
  • Integrations
  • Analytics dashboard
  • Developer API and SDKs

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Conferbot

  • Automating website lead capture with conversational formsnot LiveChat
  • Handling customer support inquiries across messaging appsnot LiveChat
  • Deploying a single bot across WhatsApp, Messenger, and website widgetnot LiveChat
  • Booking meetings via chatbot with calendar integrationnot LiveChat
  • Deflecting support tickets with a knowledge base botnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Conferbot
  • Handling customer conversations across chat, SMS and messaging channelsnot Conferbot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conferbot

  • The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
  • Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
  • Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
  • The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
  • Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Conferbot

Free
  • FreeFree
    • 600 conversations/month
    • 1 seat
    • Basic integrations
  • Starter$19/month
    • 2,000 conversations/month
    • Removes Conferbot branding
    • All integrations
  • Pro$39/month
    • 5,000 conversations/month
    • 5 seats included
    • Custom branding
  • Business$59/month
    • 10,000 conversations/month
    • 15 seats included
    • White-label solution

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Conferbot if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android, api.
  • You also want omnichannel deployment.
Conferbot review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Conferbot or LiveChat better?
Neither clearly leads. Conferbot starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conferbot or LiveChat?
Conferbot has a free tier; the other does not. Paid plans start at Free for Conferbot and $20/month for LiveChat.
Does Conferbot or LiveChat run on more platforms?
Conferbot runs on web, ios, android, api. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Conferbot for free?
Yes. Conferbot has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Conferbot best used for?
Conferbot is most often used for automating website lead capture with conversational forms, handling customer support inquiries across messaging apps, deploying a single bot across whatsapp, messenger, and website widget, booking meetings via chatbot with calendar integration. Of those, automating website lead capture with conversational forms and handling customer support inquiries across messaging apps are not what LiveChat is typically brought in for.
What can Conferbot do that LiveChat cannot?
Conferbot covers Visual flow builder, Omnichannel deployment, Unified inbox, AI-powered responses. LiveChat covers Live chat, Ticketing, Chat routing, Analytics.

Answered from the vendors’ own pages

Conferbot: What does Conferbot cost?

Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.

Source
Conferbot: Is there a free plan, and what does it include?

Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.

Source
Conferbot: Can I change plan later?

Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.

Source
Conferbot: Which channels can one bot be deployed to?

A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.

Source
Conferbot: Does Conferbot offer an API?

Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.

Source
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